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Responsibilities: Business development: • Opening of new Outlets Pan India.• Generate leads for new Business and revenue enhancement of the company.• Manage the Show for upcoming and existing Outlets over all like Sales, Up selling, Outlet Life cycle Management through voice as well as non voice process.• Analysis of performance of outlet, find out the gaps and get them fixed accordingly.• P&L analysis for the outlets and idea/best practises sharing with the outlet owners.Operation Management• PR with the new and existing Outlet.• Responsible for customer experience quality, some part of logistics and service delivery.• Arrangements of marketing activities like ads in different forums for marketing of the franchisee sales.• Vender Management.

Responsibilities: Business development: • Opening of new Outlets Pan India.• Generate leads for new Business and revenue enhancement of the company.• Manage the Show for upcoming and existing Outlets over all like Sales, Up selling, Outlet Life cycle Management through voice as well as non voice process.• Analysis of performance of outlet, find out the gaps and get them fixed accordingly.• P&L analysis for the outlets and idea/best practises sharing with the outlet owners.Operation Management• PR with the new and existing Outlet.• Responsible for customer experience quality, some part of logistics and service delivery.• Arrangements of marketing activities like ads in different forums for marketing of the franchisee sales.• Vender Management.

Responsibilities: Business development: • ROI (Return of Investment) Management of the Agency operations. • Generate leads for new Business and revenue enhancement of the company.• Manage the Show for upcoming and existing projects over all.• MIS maintenance and analysis of performance as well as of market product for farther action. • Market top ups to increase revenue and profit for the business.• Explore new projects and business to start / acquire.Operation Management• PR with the new and existing clients.• Liaison with govt. bodies/local groups for smooth operations and documentations. • Supervision on the day to day activity going on across the functions like HR, Admin, Accounts and the functions operational to serve clients.• Get the new process in place and correction of the existing once time to time.• Vender Management.Human resource development:• Audit of Process and Manpower working for sales, customer service, retention and collection.• Responsible to hire new brains, find out the training needs of existing manpower, arrange contemporary trainings for them, arrange employee engagement activities.• Ensure professional development of the staff, Develop team spirit amongst them.• Develop a competent project execution team.

Responsibilities: Business development: • Generate leads for new connections, handset sales and revenue enhancement through touch points and regular field Executive Visits.• Analysis of performance, services as well as of market products for farther action. • Market top ups and value added services to increase revenue and profit for the business.• Arranging customer meets in vireos locations for the quick resolutions of issues and enhance customer satisfaction and loyalty.Churn (Cancellations) control • Responsible for voluntary (Cancellation Applications) & involuntary (Non Paid Customers) churn control through internal Field Force.• Building relationships with the corporate clients through visits and Tele-calling.• Counter Revenue churn of B2B as well as B2B customers to prevent high ARPU customers. • Retention and sales through Second level interaction with the customers.• Place calls for building relationship to Corporate as well as Normal customers, extend interaction through regular visits & ensure faster action on complaints. Human resource development:• Vendor management for sales, revenue enhancement and churn control.• Maintain the ROI of the vendor for better deliveries. • Responsible to find out the training needs of FOS and to get them training on site.

Business development: • ROI Management of the agencies assign for retention activity. • Generate leads for new connections and revenue enhancement through the regular field Executive Visits.• MIS maintenance and analysis of performance as well as of market product for farther action. Churn control • Responsible for voluntary & involuntary churn control through Agencies & internal Field Force.• Retention through first level interaction with the customers.Human resource development:• Audit of Process and Manpower working for retention and collection.• Responsible to find out the training needs of FOS and Vendor’s manpower.

Responsibilities: Business development: • Created and implemented the process for retention, collection and revenue enhancement of the first 3 billed customers.• ROI Management of the agencies assign for retention activity. • Generate leads for new connections and revenue enhancement through the regular field Executive Visits.Involuntary churn control • Responsible for involuntary churn control & collection of 30-90 bucket through Agencies & internal Field Force.• Control churn through first level interaction with the customers.• Also minimise involuntary churn• Voluntary churn with Outstanding• First 3 Bill Collection & Churn control of Wireless Products.• Place calls for building relationship to Corporate as well as Normal customers, extend interaction through regular visits & ensure faster action on complaints. Human resource development:• Ensure professional development of the staff, Develop team spirit amongst them.

Responsibilities: Customer Relation Management business development:• Generated and followed up leads with PR calls and firmed up the tariff plans.• Cultivated customer Relation through Front Desk strove for customer Induction initiated QRC and CEM activities. • Ensured speedy complaint resolution, retained and expanded customer base through first level interaction with the customers.• As Front Desk Executive dissuaded cancellation of connections. Marketed VAS, PRS products and higher tariff plan for revenue enhancement through a customer induction team. • Ensured first 2 bills collection and retention of data products.• Sold new connections and top-ups (For Revenue Enhancement) to corporate, SME and Residential customers.• Logistics management for the gifts for the customers, for paying the bills on time.Human resource development:• Guided and motivated the 30 sub-ordinates, reviewed their performance on a regular basis and suggested improvements.• Ensured professional development of the staff and team spirit amongst them.• Organised training programmes on soft skills and products to better the productivity of the team. Major achievements• Adjudged as the Best Rated Team with 96.94% and got Best Customer Care Executive Award for the month of December 2003 and April 2004.• Achieved the target of 1% in data products churn in the month of October 2005.• Performer of the Q1 2006. • Achieved 120% targets for new connection and top up sales in Q2. Won Performer of the Q2 2006.