Main Job Tasks and Responsibilities General Network Management, collaboration with ISPs and CSPs, Microsoft 365 License Management, basic Cloud PABX Management, and Project ManagementHardware/Networking:- Routers : configuration, troubleshooting (Cisco, Netgear, etc.)- PC building, and troubleshooting (Dell, HP, and other brands)- RAID – Configurations, troubleshooting- Servers hardware install, rack mounting- Switches (install and… Show more Main Job Tasks and Responsibilities General Network Management, collaboration with ISPs and CSPs, Microsoft 365 License Management, basic Cloud PABX Management, and Project ManagementHardware/Networking:- Routers : configuration, troubleshooting (Cisco, Netgear, etc.)- PC building, and troubleshooting (Dell, HP, and other brands)- RAID – Configurations, troubleshooting- Servers hardware install, rack mounting- Switches (install and configure)- Hardware firewalls (some knowledge)- Laptops- Wireless routers and access points- UPS (Rack mount/towers)- Networking hardware/installations / TCPIP / troubleshooting-- Internet connectivity setup and configurations/browsers/troubleshootingSoftware :- Desktop Operating systems (all versions of Windows) install and configure / troubleshoot- Server Operating systems (all versions of Windows) install and configure / troubleshooting (Domain controllers / DNS / Active Directory / DHCP / File and Print services)- Anti-Virus software- Backup software (Backup Exec / Arcserve)- Setup VPN clients- Dynamic DNS- Virtual servers (VMware / Hyper V) some knowledge- Mail servers (Microsoft Exchange server)Essential Requirements:- Remote support- Ability to deal with clients- Work under pressure- Team player Show less

Moderate all customer reviews and respond to email queries.Meet quality and productivity goals assigned by management.Demonstrate clear and polite written and oral communication.Maintain a positive and professional demeanor and portray the company in a positive light.Demonstrate an appropriate sense of urgency for review moderation and email response and service levels.Follow company policies and processes to process customer requests appropriately.Apply knowledge and… Show more Moderate all customer reviews and respond to email queries.Meet quality and productivity goals assigned by management.Demonstrate clear and polite written and oral communication.Maintain a positive and professional demeanor and portray the company in a positive light.Demonstrate an appropriate sense of urgency for review moderation and email response and service levels.Follow company policies and processes to process customer requests appropriately.Apply knowledge and use of departmental resources, policies, and procedures.Use customer service tools to provide an accurate response and an exceptional customer experience.Escalate customer issues appropriately and correctly. Demonstrate timely, accurate, and professional customer service.Proactively communicates system and process issues, and customer feedback trends to management.Exceeds customer expectations by going above and beyond. Show less