Customer Success Head (Tech)
Current• Managed web services and built pricing models, driving ₹1cr in revenue within 2 months and boosting user volume by 23%.• Cut project timelines by 30% by streamlining processes and improving team efficiency.• Worked with engineering to reduce web service latency by 45% and clear critical backlogs. • Led a 10-member team to deliver software features, increasing user engagement by 25% and achieving a CSAT score of 8