Customer Success Head (Tech)
Current- Managed web services and built pricing models, driving ₹1cr in revenue within 2 months and boosting user volume by 23%.
- Cut project timelines by 30% by streamlining processes and improving team efficiency.
- Worked with engineering to reduce web service latency by 45% and clear critical backlogs.
- Led a 10-member team to deliver software features, increasing user engagement by 25% and achieving a CSAT score of 8