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Mark Dennett is listed as IT Professional based in Warrington, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mark Dennett.
Mark Dennett previously worked as Service Desk Analyst at Sopra Steria and Service Desk Analyst at Adept4 Plc.
Powerhouse problem-solver with a passion for Computers and eSports. Blends a rich background in customer service with experience in fast-paced gaming environments to deliver results. Intuitive and effective collaborator who thrives on constructive feedback. Knowledge-hungry and ready to face any challenge. Security Cleared
Listed skills include Technical Support, Windows 7, Call Centers, It Service Management, and 8 others.
A career timeline built from the work history available for this profile.
Warrington, United Kingdom
- Diagnosed and resolved technical software and hardware issues- Management and Ownership of 1st and 2nd line requests and incidents- Email support and Administration - Microsoft Exchange & 365- Application Support - Citrix, Office 365, Adobe, Skype, Sharepoint, OneDrive- Working as a go between for the desk and problem/incident management on major issues.
Warrington, United Kingdom
Diagnosed and resolved technical software and hardware issues via remote desktop, email, and phone supportEnsured seamless transition for customers during computer system upgrades and scheduled maintenanceCollaborated effectively with colleagues to consolidate workload
Triaged and reconciled customer issues in a high volume settingEarned high statistics in first call resolutionsCoached and mentored team membersLiased with Suppliers for problem cases for speedy resolution
United Kingdom
Managed, facilitated, and monitored team logisticsSchedule managementTravel arrangementEstablished strong social media presence by implementing team and individual Twitter and Facebook pagesMentored players through one-on-one coachingCompeted in local and global tournaments, including:WCG 2012, Busan, Korea 2011-2012Samsung Euro Championships, Poland.
Arbitrated communication between S2 studio and consumersFostered community growth by securing media partners and tournament holdersCoordinated global tournaments and competitions in North American, European, Oceanic, and Southeast Asian markets
Organized and administered LAN events, tournaments, and exhibitions with up to 2,000 attendeesRepresented Samsung and Activision as an exhibition product advocateProvided on-site technical support to LAN participants by resolving interface and network issues
Quick answers generated from the profile data available on this page.
Mark Dennett is listed as IT Professional.
Mark Dennett is based in Warrington, England, United Kingdom.
Mark Dennett has worked for Sopra Steria, Adept4 Plc, Nhs, Tesco Broadband, and Four Kings Esports.
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Mark Dennett is listed with skills including Technical Support, Windows 7, Call Centers, It Service Management, Contact Centers, Performance Management, Team Leadership, and Windows Xp.
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