Kaval Preet Singh Email & Phone Number

Gurugram, Haryana, India

Gurgaon, India

New Delhi Area, India

• Managing online reputation for Snapdeal ensuring responsiveness and resolution across a cross functional team.• Handling third party forum Onedirect.in (handles all online consumer forums).• Managing Social Media analytics and insights and share actionable feedback.• Achieved resolution of 90% for social media issues in 72 hours.• Reduced average first response time from 5+ hours to less than 5 minutes (Best in competition, among 0.01% brands globally, quoted in press).• Achieved responsive badge for Snapdeal on Facebook (0.01% of brands globally have it).• Setup crisis communication team – Cross functional team.• Managing reviews and ratings on Google Play Store.• Preparing Social Media report and sharing with Top Management.• Training and Managing Team.• Manage Brand reputation on Social Media.• Worked on project ‘Positive5000’ and achieved the target of converting 30% negative talking customer into positive.• Selecting winners for all promotional activities held on Facebook, Twitter and Web-site, thereon dispatching prizes to them.• Managing customer delight program.

New Delhi Area, India

• Handling consumer’s complaints and resolving them on highest priority(Telephonic, Chat and Email)• Coordinating with various teams to resolve the customer’s complaints.• Coordination with the payment gateway to get customers’ payment updated.• Coordination with maintenance and technical team for day to day operations.

Bachelor’S Degree, Business/Commerce, General

Associate’S Degree, Business/Commerce, General, 2Nd Division

High School, 1St Division