Danielle Lucille Kavanaugh Email & Phone Number

Responsible for the development of strategic marketing campaigns, work collaboratively with leadership to strategize, develop and manage the business development and communications processes; manages event planning, advertising, public relations, social media and promotional activities; and directs the coordination of brand image and marketing communications.

• Founding member of the CSR team. Created the job description by outlining daily tasks, responsibilities and operations• Manage all social media accounts in Hootsuite including Twitter, Facebook, YouTube, LinkedIn etc.• Manage calendar of events for training, sales, tradeshows, and webinars• Strong Project management Skills• Planning and implementing marketing initiatives • First line in support between customers and the support technicians• Dramatically reduced call times by preemptively answering customer questions • Compiled and organized a detailed technical handbook to enable in assisting customer inquiries during peak hold times• Took the initiative to create a robust call center with a staff that executed a favorable Satori impression on each call and subsequently resulted in being noticed as an industry leader• Received an honorable mention from the USPS VP’s, Pritha Mehra, for onboarding customers to Full Service that is incomparable to any of the other software providers• Created all training materials such as scripts, fact sheets, surveys, and excel spreadsheets to manage production and effectiveness• Assisted in outer department campaigns to on-board customers for sales as well as provide analytical feedback from the call centers efforts.• Create tickets after each customer interaction and escalate calls, bugs, and requests as needed-Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Auburn, Wa, Us

- Single source provider for IT products and solutions- Build and maintain strong customer relationships- Provide same day quotes and three hour response windows- Utilize on-site OEM professionals to assist clients- Exploit brand agnositc on-site specialist teams for research- Leverage billion dollar buying power to reduce IT costs - Participate in daily sales and product training- Certifications in Apple, Microsoft, Symantec, Dell, Cisco

Bachelor Of Arts, Public Relations And Communications

Diploma

Leadership Breakthrough One