Kevin Kavanaugh

Kevin Kavanaugh Email and Phone Number

Business Analyst
Kevin Kavanaugh's Location
Simpsonville, South Carolina, United States, United States
Kevin Kavanaugh's Contact Details
About Kevin Kavanaugh

Accomplished business analyst with 20+ years of success in complex project analysis and progressive leadership across process improvement, project management, data analysis, operations, and logistics. Proven track record optimizing processes and operations, fostering strategic partnerships, and reducing overhead costs.

Kevin Kavanaugh's Current Company Details

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Business Analyst
Website:
imcdi.com
Kevin Kavanaugh Work Experience Details
  • Juniper By Imc
    Business Analyst
    Juniper By Imc
    Simpsonville, Sc, Us
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  • Juniper By Imc
    Business Analyst
    Juniper By Imc Feb 2022 - Jan 2023
    • Acted as Business Analyst for two Scrum teams, overseeing the development of core APIs and Shared Components for the Juniper Product suite, and managing Azure Search Index functionality.• Collaborated with architecture and product teams to gather requirements and translate them into user stories, ensuring efficient project development.• Created updated technical documentation and diagrams to improve team communication and understanding. • Conducted Background Grooming sessions to maintain sprint momentum and ensure Acceptance Criteria were met each iteration.• Supported Daily Standups, Sprint Planning, and Sprint Retrospectives when necessary, facilitating various meeting requests from Team Leads to address blockers.
  • Ingram Micro
    Technical Business Analyst
    Ingram Micro Apr 2019 - Jan 2022
    Irvine, Ca, Us
    • Collaborated with stakeholders to gather requirements and develop user stories, resulting in streamlined and efficient project development.• Drove the entire SDLC process for technical requirements, UAT, and deployment, ensuring successful project outcomes.• Implemented a cost-saving overhaul of inventory and warehouse management functionality in our custom ERP system, minimizing human error and saving an estimated $112,000 per year.• Improved business processes by diagramming current processes and brainstorming future strategies, resulting in increased efficiency and productivity.• Maintained up-to-date and well-documented SOPs and technical documentation to ensure smooth ongoing operations.• Successfully delivered custom demo programs to both internal and external customers, effectively showcasing innovative solutions from inception to launch.
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  • Ntara
    Technical Business Analyst
    Ntara Mar 2017 - Feb 2019
    Johnson City, Tn, Us
    • Used data analytics to solve complex challenges through measurable, relevant, and actionable insights.• Created technical documentation such as BRD's, FRD's, SOW's, etc.• Document and diagram current business processes and workflows to help identify key issues and gaps. • Documented and planned client solutions.• Implemented, deployed, and integrated e-commerce platforms such as Ucommerce and Kentico.• Led large scale PIM implementation involving inbound data mapping from ERP and outbound data mapping to CMS, Amazon, and eBay.• Analyzed, cleaned, and maintained integrity of product data.
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  • Qualfon
    Site Director
    Qualfon Mar 2014 - Feb 2016
    Highland Park, Michigan, Us
    ● Technical management of entire BPO site as well as management of the expansion of new site including assisting in designing floor plan and managing the build out from demolition through obtaining Certificate of Occupancy.● Built and supervised a cross-functional team across multiple business functions, providing coaching and feedback to enhance performance.● Demonstrated effective leadership and mentoring skills to optimize customer value and satisfaction.● Achieved or surpassed all key performance indicators (KPIs) consistently.● Coordinated with internal and external stakeholders to deliver data-driven solutions that met client requirements and expectations.
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  • Kcg Consulting
    Senior Project Manager
    Kcg Consulting 1999 - 2014
    • Led multiple successful projects and programs focused on enhancing call center operations, including building, fixing, and optimizing call centers to improve customer satisfaction and increase revenue.• Coordinated a major software development project for a large insurance company, exceeding customers’ expectations by coming in 17% under budget and finishing 2 weeks.• Conducted a survey project for a large auto warranty company, delivering data analysis, reporting and recommendations.• Spearheaded cross-functional teams and collaborated closely with stakeholders to ensure seamless delivery of projects from inception to completion within budget and timeline constraints.• Developed and implemented innovative strategies for process improvement, resulting in significant cost savings and increased efficiency across all call center operations.
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  • Rockwell
    Software Developer
    Rockwell 1997 - 1999
    • Developed and maintained the Call Center Studio CRM product using primarily Visual Basic and C++, with an Oracle backend.• Contributed to the product's success through my coding expertise, resulting in improved customer satisfaction and increased revenue for the company.• Traveled to client sites to assist with the architecture and implementation of initial applications including designing or re-designing internal processes

Kevin Kavanaugh Skills

Demolition Consulting Sound Call Center Insurance Customer Retention Customer Oriented Orienting Primary Focus Finance Support Teams Analysts Serving Telemarketing Miami Road Contact Centers List Management Cross Functional Team Leadership Custom Software Development Php Assessment Organizational Structure Florida Texas Back End Management Design Coaching Citigroup Key Performance Indicators General Electric American Express Integration Crm Hiring Keys Occupancy Leadership Gap Ethics Strategic Partnerships Technical Resources Human Resources Profit Outbound Marketing Foundation Customer Satisfaction Telecommunications Business Services Encouragement English Relationship Management Team Management Workforce Management Strategy Process Creation Management Consulting Complexity Visual Basic Operations Management Rockwell Data Modeling Managed Services Offshore Versant Training Customer Service Enterprise Software Contract Negotiation Surveying Call Center Development Streamline Project Management Streamlining Complexity Theory Government Entities Reporting Call Centers Software Project Management Guides Customer Data Warranty Finishing Auto Solid Professional Standards Apartments Blocks Yahoo C Selecting Coordination Voip Emergent Dynamic Leadership Virginia Applications Data Analysis Floors Business Expansion Business Analysis Communication Modeling Resource Management Weston Lead Generation Quality Assurance Customer Relationship Management Operations Values Degrees Interactive Advertising Array Social Influence Inception Express.js Business Process Improvement Project Staff Relations Prompt Seat Analytics C# Html5 Linkedin Project Delivery Responsibility Internal Audit Customer Experience Policies And Procedures Bpo International Studio Client Relations Efficient Executive Management Account Management Dba Resources Start Ups Political Science Government Contact Center Management Vendor Management Green Belt Process Improvement Software Asp.net Financial Services Oracle Ivr Relationship Building Java Program Management Agents Business Process Telephony C++ Psychotherapy Resource Coordination Strategic Thinking Budgets Css Saas Inbound Marketing Optimization Risk Lists Software Development Vb.net Unified Communications Architecture Recruiting Wells Fargo Anticipate Performance Management Databases

Kevin Kavanaugh Education Details

  • University Of Nebraska-Lincoln
    University Of Nebraska-Lincoln
    Political Science And Government
  • Southern New Hampshire University
    Southern New Hampshire University
    Computer Software Engineering
  • Florida International University
    Florida International University
    Political Science And Government And Business

Frequently Asked Questions about Kevin Kavanaugh

What is Kevin Kavanaugh's role at the current company?

Kevin Kavanaugh's current role is Business Analyst.

What is Kevin Kavanaugh's email address?

Kevin Kavanaugh's email address is kk****@****fon.com

What is Kevin Kavanaugh's direct phone number?

Kevin Kavanaugh's direct phone number is +195466*****

What schools did Kevin Kavanaugh attend?

Kevin Kavanaugh attended University Of Nebraska-Lincoln, Southern New Hampshire University, Florida International University.

What are some of Kevin Kavanaugh's interests?

Kevin Kavanaugh has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Kevin Kavanaugh known for?

Kevin Kavanaugh has skills like Demolition, Consulting, Sound, Call Center, Insurance, Customer Retention, Customer Oriented, Orienting, Primary Focus, Finance, Support Teams, Analysts.

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