Founder - Sublime Ventures.Sublime Ventures is the new incarnation of Sublime Retails Pvt. Ltd.,Line Of Business(s) (1) Into Manufacturing of Premium Cookie Biscuits:- Current presence in Pune & PCMC & Expanding(2) Power Automation Solutions:- Complete Solar Systems, Lightings & Wet Waste Management (Prefabricated) to generate Energy - Customized Solutions. Current presence - PAN (India)(3) EV Chargers:- EV Charging model combined with Eatery (Eatery Brand by choice). Current presence PAN (India)(4) Power Back-ups Solutions:- UPS, Inverter, Batteries Sales, AMC's & Service. Current presence in Pune & PCMC.To Connect: Call:- 1800 120 2109 Or email: info@sublimeventures.co.in

Head Planning, Production and Market Operations.Sublime Retails Private Limited is manufacturing lip smacking cookie biscuits under its food division and being marketed by the brand name "Being Bakers".

We believe that developing a start-up ecosystem is more than just finding people to fill roles. Here traditional model of recruitment, augmented heavily with tech so we can bring scale to recruiting..** 3 months no - I count it as 100 days >> in tech recruitment - was great learning and exciting work place. At end it looked like sales to me. Yes like selling a startup to the best candidate in respective industry. Its great career for those few who own it completely as a mentor for candidates and not just the referring agency or sourcing agencies. However my next move towards my aspiration - to be an entrepreneur after having worked for 18+ years in service industry had to exit form here to take up a challenge for self..My best wishes to entire team I was associated with.. Special Mention Ancy Joshi my Mentor here.

Head Sales Voice B2B for Maharashtra & Goa with a team of 6 Account Managers, 1 Sales coordinator and 30 Business Associates.B2B sales is not a product sale.. B2B sales is all about selling the SOLUTIONS. As a business lead my role here:Strengthened active customer base by building C-Level relationship.Collaborate with cross function teams, counter part across country for National Account acquisition.Enable frontline managers and their teams with Network and Pricing for acquiring large and national deals.Revenue Growth.Team & Partner Reward - Recognition, Development and Engagement.

Head Marketing and Acquisition - B2B for Rest of Maharashtra & Goa.Product Pricing, GAC Policy Designing and Rollouts for Mobility Voice, PRI and Big Data.Product Training, OJT for Sales Force & Channel Partner Handholding.Market expansion for Gross Acquisition and Revenue Growth.Engaging Sales and Network head for Large revenue deals.Review with sales team for actual revenues vs network augmentation and further correct the gap for win win.

Pilot TSM - 4G LTE Direct Sales. Training & People Development of DST's, Customer interface Impact, Trade Engagement, and CFT meetings to set SOP's. Understand consumer behavior on High Speed internet and enabling Direct Sales Team New Device Compatibility for smooth acquisition process.Monitor Territory Site Revenues. Awarded as Best TSM 4G LTE for Gross Adds and Maximize Site Revenues.

Market and Trade Expansion, New Channel Onboarding, Achievement of Gross Adds, Training & People Development, Channel Engagement.

Launched "Low Cost Service Model" With objective to take service closure to customers and decongest the high footfall service centers. This model was titled as "AEO" Airtel Exclusive Outlet. This model was designed in a manner were they were equipped with Six types of services that needed human intervention with low risk on cash/cc collections, Sim replacement, bill payments, recharge, change of tariff etc.. Which became a National Best Practice in 2010. And 50 small stores were onboarded and functional across Maharashtra & Goa within 100 days span by Postpaid B2C Channel Sales Team.

B2B Collections: - SME.Collections, Retentions and VAS Upsell.Analyze SME base top 3 VOC that delayed Bill due date payments. Process correction, customer education and First time resolution inputs and process correction - increased Due date collections and there by cost savings for company when value of data allocated to collection agency goes down.

Head CIG (Customer Interaction Group) - for South Maharashtra.Team size - 70 plus ( 12 Direct Frontline Managers, Retention Exec 50 indirect team and 10 channel partnersResponsibility: Smooth onboarding of channel partners, Partner and team orientation and training.ICE Score (Instant Customer Engagement Score ) of a walk-in customer at Service center.Complaint per subscriber for territory = < 1% (= customer calls to call center)Quarterly CSMM audits Score (third party audit)Reduction in repeat calls to call center.Channel and team engagement and Attrition control.Achievements:In history of M&G Circle – with 50% stores ranked in Top 10 @ Pan India level alone form South Maharashtra Zone in 2007 – 08.After I moved to Pune in same Role – replicated Best practice, team and channel partner engagement and Legacy continued - stores in Pune topped in – Top 10 @ Pan India.

Head CIG (Customer Interaction Group).Postpaid Complaint per sub - maintained all time lowest at < 0.05%.Channel & Front end team training and engagement ensured highly motivated team to deliver delightful experience to customers at First Time Resolution across the territory. South Maharashtra bagged EC award for ranking 1st in Pan India CSMM Index - Customer experience audit conducted by third party nationally.

With Idea Cellular Limited., (Formally AT&T)Officer Trainee Jan 2001 to Sept 2001 - Customer Experience.Sr. Exec - Oct 2021 to April 2005 - Customer Experience, Franchisee Training.B2B Serve to Sale for SME Segment.