• Expertise in Exchange server administration 2013/Office 365/Proof-point/Migration/Azure AD• Expertise in Mailbox Migration (On-Premises Legacy to Cloud Migration /Tenant to Tenant Office365 Migration)• Expertise using Bit-titan Migration Tool for Tenant-to-Tenant O365 Migration & Microsoft Native tool Technology.• Offshore Lead managing a team of 12 team members.• Have performed Migration for 30k Users from On-premises Legacy to Office 365.• Demonstrating leadership on various facets of management – Delivery Performance, Technology, People Care and Co-ordination among various technical staff members..• Involve in high priority tasks and support the team by providing technical inputs.• Identify the strength and areas of improvement for the clients and help to improve by providing the regular feedback.• Driving the teams on Service Improvement Plans.• Driving the teams on Automation / Standardization of day-to-day work.• Responsible for ensuring recurring incidents are tracked and permanent resolution is provided.• Providing operational leadership to ensure timely delivery of BAU projects.• Managing and Administrating O365 with Hybrid Setup.• Managing and Administrating Exchange 2013/2016/2019.• Handle all the Escalations cases and VIP cases.• Conduct Team Huddles daily to keep the team up to date with issues and new information.• Conduct Training's and improve team members technically in their respective areas of concern.• Performed Exchange CU upgrade for more than 100 Exchange servers.• Installed/Renewed Exchange certificate on all exchange servers.• Message tracking and troubleshoot office365/Proof point to resolve mail delivery issues.• Installing Microsoft Security Patches on Exchange Servers to avoid vulnerability.• Worked on Exchange Server Decommission Project.• Troubleshooting mailbox sync issue between exchange on-premises 2013 and Exchange online

• Client Name: Zurich & Farmers Insurance Group Limited• MS Exchange Support-2010/2013 - Configuration/Administration/Troubleshooting• Performed changes (Service Now) in off business hours or during weekends.• Maintained CPU and disk utilization for file systems related to Exchange• On call support on the weekend.• Worked on all the Baseline tasks (Ticket Handling)• Handling technical queries related to exchange by clients• Providing Quality Customer Support with speedy and satisfactory resolution.• Migration from Lotus Domino 8.5 to Exchange 2013 Of User Mailbox, Shared Mailboxes, Rooms, Groups.• Monitor Event Viewer Log for error and warning. Exchange System monitor maintain Exchange Service and Mailbox.

• Worked on Lotus Domino Projects & Administration.• Installing /Upgrading Lotus Domino & Same time Servers, Releases & Fix pack.• Up gradation of domino servers in Various Clients in Chennai.• Worked on various Symantec products like – SEP, SMSDOM, Symantec Bright mail gateway.• Performed Domino Server Shifting to Another Box in Live Setup with less downtime.• Clients Worked:• Full-time lotus domino support for INDIAN OVERSEAS BANK, CHENNAI.• LI Lotus Notes/ Domino E-mail Support in Ingersoll Rand, Bangalore.