Lead System Engineer
Current~Automate manual tasks through scripting languages such as PowerShell to streamlinetroubleshooting processes through automation.~Linux\Windows administration in machines across globe and troubleshoot issues.~Oracle database management\administration (11g-19c)( installation, deployment, restoration, RMAN, patching, tuning ).~Technical issue resolution adhering to SLAs and escalation management and provide fastresolution for customer issues.~Working with ticketing tools such as ServiceNow (Incident, request and changemanagement)~Perform root cause analysis to provide resolutions for production issues.~Optimized system performance by identifying and resolving complex technical issues.~Conduct regular post-mortems after incidents to identify root causes and prevent recurrence.~Mitigate security risks by conducting regular vulnerability assessments and applyingnecessary patches.~Collaborate with customers to determine the need and devise appropriate software andhardware solutions.~Document operational activities and known solutions and maintain documentations up todate.~Provide 24/5 on-call support and weekend on call support for critical systems, ensuring highavailability and rapid issue resolution.~Mentoring junior engineers.
