Mark Kavin Email & Phone Number

Johnson County, Kansas, United States

Kansas City Metropolitan Area

Santa Clarita, California, United States

Santa Clarita, CA

Valencia, California

Santa Clarita, CA

• Server Support AnalystGlobal Infrastructure Services for all North American brands under Carnival Corporation, including Princess Cruise Line, Holland America Cruise Line, Carnival Cruise Line and Seabourn Cruise Line.
• Architected, maintained and grew the VDI infrastructure utilizing VMware vSphere.
• Support VMware vSphere 5, 5.5 and 6 infrastructure for the fleet of ships and shoreside domains.
• Shipboard and shoreside project support from conception to completion.
• Active Directory administration across all domains in the enterprise.
• Citrix XenMobile, Xenapp, Xendesktop administration.

• Technical Analysis Sr. Associate at Cedars-Sinai Medical CenterProject support technician that provides analytical in person technical support. Continued support of the Epic System deployment for Cedar Sinai Hospital.
• Troubleshoots issues associated with software and/or hardware computer products.
• Follows protocols and guidelines in place to meet current hospital standards for software and system deployments.
• Performs quality assurance testing / validation regularly.
• Supported XenApp 4.5. Currently supporting Hyperspace on XenApp 6.5.
• Assists users with technical issues while providing customer service; answered questions and provided recommendations.

• Epic Workstation Project Tech C/O Allied Digital ServicesRecruited to be a part of a small dedicated project team to install and support the installation of the Epic System for Cedars Sinai Hospital. This is a 6 year.
• Successfully implemented multiple phases of the new EPIC System ahead of schedule and well within time and cost restraints. Trained personnel in the use of the system to include basic troubleshooting. As each section.
• Lead project technician during the Active Directory Migration project.
• Manages deadlines and deliverables to insure all elements of the project are delivered on schedule; identifies risks that could impede project success; demonstrates flexibility and updates project plans when changes.
• Exchange administrator for 10,000 users across multiple sites.
• Performed server failovers, mailbox moves and mailbox restorations from backups

• Field support technician working with the Department of Social Services, King Drew Medical Center, Taco Bell, and LAPD to provide onsite support to analyze, resolve and fix customer computer system issues.
• Managed multiple surveys to asses system and hardware performance and make recommendations for upgrades or replacement.
• Responsible for the proper installation of new hardware and software as well as the training of personnel in their proper uses.

• Provided onsite support for individual, office and small business computer networks to include:
• Sales, installation and set up of hardware/software
• Training and technical support of existing systems
• Virus protection and data back-up services/restoration

Assisted the store manager while supervising a staff of ten employees on a daily basis. Assisted in training new employees. Handled customer issues and complaints quickly and quietly. Received deliveries. Performed register counts. Closed the store and made nightly cash drops

Advantage Graduate, Real Estate Sales And Marketing

Associate Of Science, Computer Network Systems

Salutatorian