• As a Customer Service Executive, ensured authenticity of customer inquiries, achieved in minimizing of errors by 30%, and increased team productivity by 25%.• Utilized a customized dashboard to track over 1,800 weekly call records, validate user intent, and eliminate 15% of spam inquiries.− Audited over 6000 monthly call records, improving accuracy in handling genuine inquiries by 40%.− Detected patterns in conversations, identifying above 50 potential spammers weekly.− Verified customer identity and intent, enhancing trust and satisfaction.− Streamlined processes, leading to a 40% increase in customer interaction quality.− Collaborated with internal teams, reducing response times by 15%.− Maintained up-to-date records for audits and escalations.Successfully optimized operational workflows, setting a benchmark for efficiency and quality within the team.