- Led design and implementation of products and initiatives across Redfin business unitsKey achievements include- Created a PMO and instituted program management policies and processes in Redfin Mortgage business unit - Led the development of people, process, cross functional operations and technology strategy for ‘Redfin Concierge’, a unique and complex home selling product; launching it in 7 markets

Led business transformation initiaves across the organization.Key achievements:- Designed and implement a cross-functional account renewal process that significantly reduced processing time and errors, and increased customer satisfaction- Evaluated the end-to-end claims operations process, identified areas or opportunity and implemented programs to reduce manual processing

Led strategy development and implementation efforts across the Safeco business unit.Key achievements:- Designed a data driven strategy aimed at acquiring $500 million in new business by deepening engagement with sales/service representatives at independent insurance agencies- Clarified the value proposition of a key business unit, and developed strategy and road-map to enhance effectiveness of delivery

Led strategic and business transformation initiatives in partnership with executive leadership to achieve the vision of Healthplan 2.0Key achievements:- Created and deployed a long term road map and solution to replace a core legacy system for a key health plan operational unit, resulting in 12% ROI- Directed the implementation of a best-in-class web-based and mobile-enabled cost, quality and satisfaction data tool that would enable customers to make informed decisions while selecting their healthcare providers.

Led large-scale change management, restructuring and process improvement initiatives within UPMC Health PlanKey achievements:- Redesigned the marketing organization by developing and incorporating overall workflow processes, employing new automation tools and implementing appropriate business metrics.- Merged clinical services across multiple lines of business, designed new organization structure, roles and responsibilities, and developed end-to-end processes for the integrated team.- Reduced repeat call volume in the customer service team using six sigma principles.

Led the post-acquisition integration of engineering teams of two of India’s major cement organizations, ACC Ltd. and Ambuja Cement Ltd., into Holcim. Key achievements:- Initiated and concluded a legal agreement between ACC and ACL boards for the formation of Techport.- Clarified overall Techport strategy including vision, mission, values and goals.- Designed organization structure and manpower plan for the unified entity- Defined and implemented harmonized operational, employee and compensation and benefits policy.- Conceived and promoted the ‘Techport’ brand identity to build a team spirit amongst ACC and ACL employees

Worked as part of the strategy and business consulting team. Key achievements - Developed an enterprise growth strategy for a Fortune 500 company.- Streamlined the distribution strategy resulting in significant cost efficiencies for the Indian arm of a multinational chemical company- Designed a pricing defense strategy for a chemical going off-patent to ensure maintenance of desired market share.- Assisted a major regional oil refinery in determining their biofuels market entry strategy

- Led compensation positioning analysis and strategy exercises for numerous companies based on industry-wide compensation practices. - Assisted various companies in starting-up subsidiary and outsourcing operations in India. - Designed and implemented performance management systems, including competency-based models. - Led 360-degree appraisal programs and workshops for C-level executives.