As the Head for Customer Excellence within Team MACE, I focus on driving Customer Excellence within the organization. Within PMO Tracker Global Services, MACE stands for Marketing, Analytics and Customer Excellence, which are key components of this role.Primary responsibilities of this role include:-Measure and Analyze customer data and feedback to identify areas for Improvement. -Working closely with cross-functional teams to develop strategies and initiatives that Enhance the overall Customer Experience.-Responsible for effectively communicating customer insights and recommendations to stakeholders at all levels of the organization including presenting data-driven insights, trends, and recommendations to senior management and other relevant teams.-Implementing customer-centric initiatives and driving their successful implementation which involves collaborating with various teams to ensure that Customer Excellence initiatives are effectively executed and monitored.Overall, the vital role as Head in this position is to drive Customer Satisfaction and Loyalty by leveraging data and insights to improve the customer experience. The ability to measure, analyze, communicate, and Execute Customer Excellence initiatives is the key to the success of the organization in delivering Exceptional Customer Experiences.

WE are into a Paid Business of People and Business Transformation. People:WE Help people to Achieve what they Desire and Truly Deserve by working with their Neurology. WE use Specific Personalized Neurological Patterns and Procedures to help them Achieve Success at an Accelerated pace. WE Help You Transform to an Upgraded version of yourself by helping You first Identify and Fix Personal Limitations. Then, WE Install Super Capabilities in You to Help You Achieve what you want much Faster and Easily on an Auto- pilot mode. So instead of following rituals or continuously taking conscious efforts You Grow at an Unconscious level Continuously. BusinessWE believe businesses are Run by People and Processes. WE Help People to Perform at their Optimum best which is especially crucial for Start-ups or SMEs. 1) WE work with Entrepreneurs and Key Stakeholders in the business to help them fix Personal Limitations; fix Limiting Beliefs or Mindsets; Identify Invisible Opportunities & Choose the Best; Business Acumen & Management and Create a Growth Hacking Mindset at Peak Performance.2) WE Help a Business to setup Processes which help in achieving super fast accelerated results.3) WE Support Businesses with our expert teams paid services to achieve excellence in segments including Hiring Best Industry Talent at best cost and loyalty; Marketing, Sales & Advertisement Strategy and Organizational Management Strategies.These are crucial in helping a business to Growth Hack while ensuring it Sustains the Growth as well.

Client - Principal Global ServicesManage a team of 45 processors direct reporting who were working from office and remotely from home.  Create and maintain various reports on Daily, Weekly and Monthly basis.  Track the Quality and Production of the processors.  Check and create RNR data every month and share with the management and HR. Maintain attendance data, approve time-sheet for company and client, approve leaves, coordinate with clientand HR for leave management, maintain NSA - Night Shift Allowance and OT - Overtime data for the team.  Mentor the new joiners as an SME - Subject Matter Expert.  Responsible to train and monitor the training for new joiners.  Conduct random hygiene check of data processed by the processors to ensure quality and integrity. Assigned on project with the client (PGS) Principal Global Services, servicing PGS’s USA Insurancedepartment. Working as a processor in the e-File team of PGS USA’s corporate claims.  Corporate clients of PGS provide insurance claims to their employees. As a processor I do the back-endprocessing once employee insurance is enrolled.  Coordinate with the PGS India and USA team to help process the claims and enrollments.  Received multiple appreciations from the USA based client representatives for handling critical client files.  Given opportunity, successfully trained a new joiners batch for the process within the first 6 months of joining. The batch trained by me has been one of the best performing batches.  Help other team members including seniors with Process Related queries while processing the files.  Have been SPOC for weekly Fun Friday Activities from the very beginning and ready to take initiatives in any newactivities provided for team engagement, improvement or training.  Have mentored new joiners after training while in the OJT period when given an opportunity.  Always open to help other team members with guiding them on Process related queries and professional guidance.

• Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.• Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn and CATS.• Active Search: Resume search of active candidates from job boards such as Monster, CareerBuilder, Dice, Job Diva and Hot Jobs.• Add short-listed candidates into client databases such as CATS, Bullhorn etc.• Search and short-list candidates from job boards, search engines using different search techniques such as Boolean strings.• Work closely and assist senior team members.• Possess excellent verbal and written communication skills.• Ability to prepare concise and error free weekly reports.

Freelance Recruiter

Client-Allstate Insurance