Kavitha Albert Email & Phone Number

Tamil Nadu, India

// Roles and Responsibilities as Change Management Lead //•Prepare and host CAB (Change Advisory Board) meetings to review and approve IT related changes on weekly basis •Coordinating with various IT stakeholders for Emergency/Major/Medium IT changes•Reviewing IT changes and perform timely approval to all RFCs by taking required action to prevent potentially harmful events to IT infrastructure •Evaluating Requests for Change (RFCs), available resources, impact of change, and organizational readiness for IT changes approval/denial •Conduct a thorough analysis and evaluation before finalizing IT change approval/denial for Emergency IT changes •Ensure that open cases are closed by the Change Agent/Change Requester in a timely manner•Perform Process Compliance Audits, Process documentation, Process Training, Process feedback and Service improvement activities to improve the quality of Change management •Maintain Change management related process documents and continuous Process Improvement on a regular basis

Chennai, Tamil Nadu, India

// Roles & Responsibilities as Change Management Analyst //•Working with project teams to integrate change and deployment management activities into the overall project plan.•Reviewing IT changes and perform timely approval of all RFCs from Change Requester, taking action to prevent potentially harmful events that could be caused from changes being scheduled. •Providing justification for emergency changes, Confirming CAB approval and notifying Change Agent to proceed with change. •Ensure that open cases are closed by the Change Agent/Change Requester in a timely manner.•Review IT change and perform timely approval of all RFCs from Change Requester, taking action to prevent potentially harmful events that could be caused from changes being scheduled.•Managing and co-coordinating the implementation of Change.•Coordinating with global teams in case of emergency, major or medium changes.•Driving each & every change throughout its lifecycle by taking overall responsibility.•Provide necessary support for the day-to-day deployment operations team to meet the service level; having experience of deployments across various platforms.// Roles & Responsibilities as as Sr. System Administrator // •Responsible for Security Administration such as Identification of user names, Authentication with user passwords, Access Control and the privileges granted to users to perform certain functions on the system and confidentiality issues.•Managing Microsoft Outlook email accounts and Email Distribution Lists in Microsoft Outlook Exchange Server 2003, giving them permissions to their shared email boxes. •Managing User access for Windows, Oracle, Sybase, UNIX, NT & LDAP and Applications Fx2000,Onyx,RKS,Trade Portal, Clear Quest, Clearcase, GCA web, Front Arena, Hiperformance, SQL server, Giftwrap, Portia, Midway.

Chennai, Tamil Nadu, India

// Roles & Responsibilities in Identity & Access Management //•New User accounts creation, deletion and modification for Active Directory users in Windows environment•Managing Microsoft Outlook email accounts and Email Distribution Lists in Microsoft Outlook Exchange Server 2003, giving them permissions to their shared email boxes. •Managing User access for Oracle and UNIX users.•Issuing permissions to the shared email boxes and managing MS Outlook mailbox size for users in Windows Server 2003.•Providing voice based technical support for Network Printers, Scan guns and Registers remotely, Cash register, Scan guns, PCs, Web terms and Servers that support this equipment.

Chennai, Tamil Nadu, India

•Provided voice based technical support for Linksys customers

Ms It, Computer Science

Bachelor'S Degree, Physics