Kavitha Albert Email & Phone Number

Tamil Nadu, India

• // Roles and Responsibilities as Change Management Lead //
• Prepare and host CAB (Change Advisory Board) meetings to review and approve IT related changes on weekly basis
• Coordinating with various IT stakeholders for Emergency/Major/Medium IT changes
• Reviewing IT changes and perform timely approval to all RFCs by taking required action to prevent potentially harmful events to IT infrastructure
• Evaluating Requests for Change (RFCs), available resources, impact of change, and organizational readiness for IT changes approval/denial
• Conduct a thorough analysis and evaluation before finalizing IT change approval/denial for Emergency IT changes

Chennai, Tamil Nadu, India

• // Roles & Responsibilities as Change Management Analyst //
• Working with project teams to integrate change and deployment management activities into the overall project plan.
• Reviewing IT changes and perform timely approval of all RFCs from Change Requester, taking action to prevent potentially harmful events that could be caused from changes being scheduled.
• Providing justification for emergency changes, Confirming CAB approval and notifying Change Agent to proceed with change.
• Ensure that open cases are closed by the Change Agent/Change Requester in a timely manner.
• Review IT change and perform timely approval of all RFCs from Change Requester, taking action to prevent potentially harmful events that could be caused from changes being scheduled.

Chennai, Tamil Nadu, India

• // Roles & Responsibilities in Identity & Access Management //
• New User accounts creation, deletion and modification for Active Directory users in Windows environment
• Managing Microsoft Outlook email accounts and Email Distribution Lists in Microsoft Outlook Exchange Server 2003, giving them permissions to their shared email boxes.
• Managing User access for Oracle and UNIX users.
• Issuing permissions to the shared email boxes and managing MS Outlook mailbox size for users in Windows Server 2003.
• Providing voice based technical support for Network Printers, Scan guns and Registers remotely, Cash register, Scan guns, PCs, Web terms and Servers that support this equipment.

Chennai, Tamil Nadu, India

• Provided voice based technical support for Linksys customers

Ms It, Computer Science

Bachelor'S Degree, Physics