Kavitha M Email & Phone Number

Karnataka, India

I Manage a project where I will have to implement the device integration, I co ordinate with customer and the internal team to fix the needs of instrument which can support our LIS.

Bengaluru, Karnataka, India

Handling a team of about 20 associates and ensuring that the process goals are met with an amazing work quality.Consistently meets and exceeds daily team performance goals with attention to detail▪ Coaching team Members to improve their customer service experience by helping them to analyze the queries following all the elements of Conversational Framework via basic coaching-feedback model▪ Effective BQ Management to improve team performance as well as the process & client metrics▪ Undertake weekly performance reviews with assigned product experts▪ Training new batches of experts▪ Providing team members with insights to improve chat etiquette and how to reach the goal.▪ Implementing effective strategies to ensure retention management in place within the team▪ Maintaining morale within the team, limiting the negative aspects and empowering conflict management▪ Did spot-checks monitoring chats-messages & listening to calls making certain team followed provided scripts and excellent communication and language skills are displayed.▪ Maintaining queue on interval basis and establishing a smooth flow of calls and chats-messages with effective staffing on-floor▪ Conduct calibrations for all groups to identify and share best practices within different depts. along with the Quality and L&D▪ Provide real-time coaching/feedback to experts based on verbal and written communication skills.

Karnataka, India

Was working as Fraud recover specialist and as senior Claims Specialist.

Bachelor Of Education - Bed, Commerce/English, A+

Bachelor Of Commerce - Bcom, Business/Commerce, General, A