Kavitha Maran Email & Phone Number

London, Gb

London, England, United Kingdom

Leveraging my extensive professional experience, I’m in charge of daily operations, ensuing store efficiency as well as compliance with company policies and procedures. My job is to deliver new process implementations and operational reviews to transform store performance. I lead comprehensive training programs to elevate staff performance and customer service delivery, enhancing store revenue. I also serve as a trusted advisor to our senior leaders to cultivate an environment of open communication and collaborative problem-solving.Key Achievements:● Business Transformation: Leveraged strategic vision, data-driven decision making, and analytical mindset to facilitate transformation of operations by establishing new processes, reviewing data, and coaching individuals.● Cross-Team Collaboration: Fostered culture of open communication and idea-sharing in bi-monthly meetings with District Managers, driving implementation of innovative solutions to operational challenges.● Training Delivery: Delivered effective training using EdApp which empowered staff to exceed sales targets through enhanced performance and customer engagement, driving 3% increase in revenue growth.● Risk Management: Played key role toward ensuring policy and procedure compliance, contributing to robust risk mitigation framework that safeguarded company assets as well as reputation.● Process Improvements: Made critical contributions during local vendors’ new product launches by introducing colour coding that differentiated vendors and streamlined process for couriers to collect orders.

Hyderabad, Telangana, India

Upon transitioning to Amazon, I performed data analysis and annotation for machine learning projects, enhancing AI model accuracy and efficiency. I collaborated with various teams to refine our data processing techniques and implement innovative solutions for virtual assistant technologies. I also coached team members in remote work environments.Key Achievements:● Business Process Excellence: Earned several employee of the month awards for influencing process standardisation by analysing manual test data workflows, leading to enhanced operational efficiency and increased work output per shift.● Artificial Intelligence (AI): Developed Annotation and Transcription expertise while gaining insights into AI functionalities of virtual assistant technologies, directly contributing to team's technical capabilities and project success.● Remote Work Environments: Initiated bi-weekly chime meetings and mentored new hires in handling Mercury and process protocols during WFH, streamlining remote team operations and ensuring adherence to updated process standards.● Quality Assurance: Led quality audits on collected data that identified root cause of failures and resulted in implementation of innovative solutions for bespoke client problems.

Hyderabad, Telangana, India

Earlier in my career, I was responsible for addressing customer inquiries and resolving technical issues, ensuring high-quality service delivery. My main remit was to find ways to improve our daily operations within the customer support department, maintaining efficient workflows and customer satisfaction levels. I also worked closely with cross-functional teams to update and manage our customer databases.Key Achievements:● Customer Service Excellence: Resolved average of 300 inquiries weekly, applying solutions-oriented approach to problem solving as well as multitasking abilities, leading to recognition as top performer in team.● Training Expertise: Successfully trained two new subject matter experts on Bliss software, showcasing adeptness in knowledge transfer and peer mentoring, contributing to team efficiency along with capability enhancement.● Promoted to the Quality Assurance team during the launch, where I ensured operational quality and actively contributed to process improvements to enhance the overall launch experience.

Business Intelligence And Analytics, Computer Science

Bachelor Of Engineering, Ece