Kavitha Muniandy Email and Phone Number

Consult and advise breast cancer patients

Led a team of executives in providing world class call centre services for customers focusing on courier services. Motivated, trained and coached the team in achieving customer satisfaction targets. Monitored quality of calls answered while conducted performance appraisals to provide best services and products to the customers. Planned and organised various activities across the department and centre to promote employee loyalty and achieve collections as well as sales target. Counselled staff throughout the department in professional development and personal growth. Take escalation calls from staff to provide solutions to customers’ needs Involved in conference calls with business partners in Singapore to share best practises in all aspects of the business

Providing world class call centre services for USA customers focusing on their banking and financial needs. Achieved sales targets set by the department as well as excellent call quality. Planned and organised various activities across the department and centre to promote employee loyalty as advised by superior. Involved in conference calls with business partners in USA to share best practises in all aspects of the business