Kavitha Ramkumar Email & Phone Number

Mumbai

- Collaborate with and act as advisor to the HR Business Partners and senior management on people management issues- Work with HR Business Partners and business leaders to implement change and restructuring initiatives- Develop, interpret and support implementation of employee relations policies and related framework- Develop and deliver training programmes to upskill HR Business Partners and line management- Develop and facilitate Prevention of Sexual Harassment workshops for employees and ICC members- Manage and consult on complex employee relations cases

Mumbai

Employee Relations Consultant - Senior Manager (Jan 2009 – Feb 2014)Job Profile: • Responsible for leading and delivering a range of projects across Employee Relations Function• Contributed as a lead or participant to the delivery of numerous Group wide projects• Driving the Diversity agenda and Employee Assistance Program (EAP) agenda in India• Advising on employee relations policies of Disciplinary, Grievance and Dignity at Work.• Guiding stakeholders through employee relations cases in real time, intervening and steering in the appropriate direction taking account of governing policies, employment law, best practice and precedent.• Escalate and highlight to Stakeholders any potential legal or reputational risks resulting from best practice not being followed by Business.• Policy & Proposition : Amending existing policies if required on the basis of feedback, formulating and coming out with new policies for India. Creating systems and processes for the policies that have been rolled out. Facilitating formation of policies for other COE’s. Conducting policy workshops, to ensure effective implementation of policies Provide professional advice, guidance and support to stakeholders on complex issues relating to in scope policiesPrior Roles in RBS:Project Manager (Mar 2008 – Dec 2008)Functional Specialist & Manager – HR Operations (Dec 2006 – Mar 2008)Team Leader – HR Operations (Jun 2005 – Nov 2006)HR Officer (Aug 2004 – May 2005)

Mumbai

• To understand and respond to customer queries received through e-mail and phone with utmost speed, accuracy in compliance to the quality and the business needs.• Give the appropriate solution to the customer's concerns and the issues so as to satisfy the customer. • Try and resolve the issues of the customers in view of one-point resolutions. • Handling Escalated Customer Contacts.• Provide occasional training to the New Hires.

Mpmir, Human Resources

M.A, Economics

B Sc, Statistics