Kavitha S Email & Phone Number

❖ Exceptional Professional with extensive expertise in managing extensive team comprising of bank officers, team leaders driving team to achieve challenging roles.❖ Instrumental in conducting customer service surveys and organizing monthly customer meets and identifying/ implementing corrective measures based on feedback.❖ Identifying prospective areas of improvements, generating ideas to improve the skills and quality management of the existing staff strength.❖ Conceptualizing innovative schemes and performance benchmarks for customer acquisition and retention and managing the entire customer lifecycle.❖ Indulged in process improvements involving digital journeys, enhancing self-help options for customers for better volume management.❖ Spear-headed in working efficiently in tedious work environments, meeting deadlines, and achieving targets.❖ My other pursuits have demanded enthusiasm, determination and perseverance and cultivated my ability to motivate others through a combination of tact and persuasive skills of a strong personality.❖ Successfully established consistent business practices, delivered highest client satisfaction consistently and creating a bandwidth of team leaders.❖ Strong project management, problem solving and critical thinking skills with high ability to work under pressure and to accomplish organizational goals and targets in a professional manner.❖ Collaborative communicator with skills in establishing productive relationships with clients, internal staff at all levels, external partners and statutory authorities.❖ Excels in collaborating with project teams and interfacing with clients with proven project and people management skills.❖ A forward thinking person with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals.

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  B. Com (Commerce)

  Bachelor'S Degree