With over 8+ years of experience, I have worked extensively in ITIL and SIAM functional consultant roles. My expertise includes major incident management, ServiceNow reporting, service request management, and problem management. I have a proven track record of creating test cases, use cases, and functional requirement documents to enhance processes, automate tasks, and integrate systems.I have played a key role in planning, testing, and rolling out ServiceNow platform upgrades, as well as collaborating on SLA configurations and BAU handover activities with developers. I have also proposed numerous automation ideas to streamline catalog and incident management processes, resulting in significant time savings.Additionally, I possess strong expertise in reporting and dashboard creation, including scheduled reports and performance analytics
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Itsm -Siam -Infra ArchitectCognizantHyderabad, In
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Siam ConsultantHcltech May 2019 - PresentIndia -
Service Management SpecialistHcl Technologies May 2019 - Mar 2024IndiaAs a SIAM process and functional consultant specializing in Incident, Catalog, and Service equest management, I oversee enhancements, automations, and integrations within the ServiceNow platform. Additionally, I actively participate in manual testing for iteration and scrum items
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SeniorHcl Technologies May 2019 - Feb 2022IndiaI served as a SIAM Incident and Service Request Manager, focusing on BAU activities. My responsibilities included process governance, audit coordination, KPI management, and reporting duties.
Kavitha Y Education Details
Frequently Asked Questions about Kavitha Y
What company does Kavitha Y work for?
Kavitha Y works for Cognizant
What is Kavitha Y's role at the current company?
Kavitha Y's current role is ITSM -SIAM -Infra Architect.
What schools did Kavitha Y attend?
Kavitha Y attended Vignan Institute Of Technology And Science, Jawaharlal Nehru Technological University Hyderabad (Jntuh).
Who are Kavitha Y's colleagues?
Kavitha Y's colleagues are Srawan Kumar B, Yatri Thoria, Monika Sr, Siddharth Sardana, Manoj D K, András Takács Bódis, Ushasri Anumala.
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