Vp Of It
CurrentSpearhead the development and execution of IT strategies to support business objectives, including infrastructure management, Application management, IT Governance and cybersecurity initiatives.Built the internal IT support team and led the migration of IT helpdesk support from third-party vendors to Roots, reducing the support cost by $1.5M/YrLead the consolidation of Roots ERP systems and reduced the IT support cost by 50% in one year.Revamped the whole Internet and phone system at Roots communities and reduced the community technology cost by 60%.Implemented a standard onboard/offboarding process for Roots users to ensure proper license management and network security and saved about $350K/Yr on Microsoft licenses.Lead the migration of Desktop management from Ninja to Microsoft Intune and reduced the RMM cost by $380K/Yr.Partnered with C-Suite executives to align IT initiatives with strategic business goals, driving digital transformation, application automation, system integration and operational efficiency.Manage IT service accounts, contracts, support negotiations of SOWs, SLAs, and OLAs with third party vendors, ensuring the service delivery meets the business requirement.Lead a team of IT professionals, providing mentorship, guidance, and fostering a culture of innovation and collaboration.Manage day-to-day operations including desktop support, system administrations, inventory management, and ensure the reliability and performance of IT systems for corporate and community devices, ensuring 99% system uptime and seamless connectivity for 1000+ employees.Oversee the implementation of enterprise-wide systems, ensuring seamless integration and alignment with business processes.Manage IT budgets, vendor relationships, and contracts to optimize resources and maximize ROI.Developed and enforced IT policies and procedures to ensure compliance with regulatory requirements and industry standards.