Spearhead the development and execution of IT strategies to support business objectives, including infrastructure management, Application management, IT Governance and cybersecurity initiatives.Built the internal IT support team and led the migration of IT helpdesk support from third-party vendors to Roots, reducing the support cost by $1.5M/YrLead the consolidation of Roots ERP systems and reduced the IT support cost by 50% in one year.Revamped the whole Internet and phone system at Roots communities and reduced the community technology cost by 60%.Implemented a standard onboard/offboarding process for Roots users to ensure proper license management and network security and saved about $350K/Yr on Microsoft licenses.Lead the migration of Desktop management from Ninja to Microsoft Intune and reduced the RMM cost by $380K/Yr.Partnered with C-Suite executives to align IT initiatives with strategic business goals, driving digital transformation, application automation, system integration and operational efficiency.Manage IT service accounts, contracts, support negotiations of SOWs, SLAs, and OLAs with third party vendors, ensuring the service delivery meets the business requirement.Lead a team of IT professionals, providing mentorship, guidance, and fostering a culture of innovation and collaboration.Manage day-to-day operations including desktop support, system administrations, inventory management, and ensure the reliability and performance of IT systems for corporate and community devices, ensuring 99% system uptime and seamless connectivity for 1000+ employees.Oversee the implementation of enterprise-wide systems, ensuring seamless integration and alignment with business processes.Manage IT budgets, vendor relationships, and contracts to optimize resources and maximize ROI.Developed and enforced IT policies and procedures to ensure compliance with regulatory requirements and industry standards.

Played a key role in building the whole IT department and managed the aquisition and merger of 6 major companies with Aimbridge Hospitality.Lead the implentation of third party hosting and supporting solutions with enterprise wide systems and applications.Partnered with company executives in defining IT strategy and innovation framework to drive digital transformation and API integration to improve system efficacy and efficiency.Lead the implementation of ERP solutions and supported Shared services, Procurement, Central accounting, and Operations.Lead the integration of procurement, invoice processing, expense management and bank transactions with applications like BirchStreet, ReactorNet, APEX, Blackline, Concur, Fintech, Wells Fargo, and JP Morgan with JD Edwards.Managed the development of CDA (Controlled disbursement Account) program with JP Morgan and Wells Fargo which saved close to $2M/year in process optimization and check printing.Supported the development of daily revenue capture from various property management systems (PMS) across 1600 hotels into an in-house application (A3) and its integration with JD Edwards.Managed the integrations with Europe, Mexico, and Canadian properties with different ERP systems, like Navision and SAP into a consolidated enterprise ERP suite.Managed the integration and migration of various systems to decommission various domains, and end of life systems and storage platformsLed the implementation of cybersecurity framework across all the applications to meet the SOC requirements and get the company towards IT public readiness.Recruited, trained, and mentored IT integration managers, project managers, and IT application managers.Instituted strategic vendor partnerships to address relationship, support, and cost model opportunities.

Managed IT application services teams supporting JD Edward financial ERP, IBM TM1 budgeting and forecasting system, Oracle Data Warehouse and Data integration platform.Led the design and architecture of IT infrastructure to cut data processing time by 70% and hardware cost by 60% over last 2 years.Led the design of applications to capture daily sales data from various property management systems and its integration with JDE financial data, along with third-party performance metrics to produce enterprise-wide reports and dashboards, reducing the processing time and a cost saving of $5M per year.Led the teams of data and system integrations for the acquisition of 6 different companies by Aimbridge hospitality in 3 years.Led the integration of various employee management systems with MS office 365 that protects the confidentiality, security, availability and integrity of networks, servers and various applications.Led the implementation of master data and data governance rules for Property master, Vendor master, chart of accounts, intercompany setup, and multi-currency.Worked with business users in identifying various user groups, defining security and defining various report distribution methods.Managed and defined SOPs and SLAs with external vendors.Responsible for defining the scope of the projects, resource planning, cost evaluation, defining the standard operating procedures, SLAs, customizing support tools, defining the support model. Responsible for ongoing operational maintenance, support, upgrades and application enhancements.Responsible for overseeing the evaluation and selection of vendors and negotiating purchase contracts, SOWs and service level agreements.

Managed IT application services team supporting JD Edward financial ERP system, TM1 budgeting and forecasting system, Data Warehouse and Cognos Business Intelligence platform. Responsible for all aspects of organizations application development and deployment.Responsible for daily performance and availability of JD Edwards, Data Warehouse and IBM TM1.Responsible for defining the scope of the projects, resource planning, cost evaluation, defining the standard operating procedures, SLAs, customizing support tools, defining the support model. Responsible for ongoing operational maintenance, support, upgrades and enhancements to JD Edwards, TM1, Cognos and Data Warehouse.Managed vendor relationships to procure third party data that are integrated with Pillar.Responsible for overseeing the evaluation and selection of vendors and negotiating purchase contracts and service level agreements.Managed interactions with Executives, Business analysts and users at the properties, providing satisfactory support and identifying opportunities to enhance performance while extending the scope of services.

Led the design and development of Enterprise-wide Data Warehouse, Cognos BI framework, reports and dashboards for Sales, Marketing, Commercial operations, Finance, Government pricing and medical information systems. Integrated Supply Chain EDI with Data Warehouse to provide end to end reporting and dashboarding across multiple departments.Managed and implemented robust and automated Cognos and TM1 OLAP/BI solutions, standardizing the BI solution suite, providing Cognos Go! Mobile, Go! Dashboard, Go! Café and led the end user training in all these applications and tools.Maintained continuous alignment of project scope with strategic business objectives, made recommendations to modify the programs to enhance the effectiveness towards business results.

• Managed client engagement services like notification services, Network failure services, virus protection and bill collection notice services and implemented solutions for reporting and dashboarding.• Managed timely delivery of reports and statistics on the usage of various notification services.• Implemented data warehouse and reporting tasks involving third party vendors and provided consultation to clients on system implementation.

• Initiated and managed project planning, budgeting, resource allocation, design, development for data warehouse and Business Intelligence reporting engagements.• Created and re-engineered data warehouse environment designs and implementations• Re-engineered data warehouse models (ODS, data warehouse, data marts, scheduled/batch reporting database, security, operational measurement) using informatica tools like PowerMart and PowerCenter.• Implemented Cognos 8 and TM1 BI tools for reporting and dash-boarding.• Collaborated with business leaders, executives, SMEs, information technology, business users on full life cycle engagements• Keep informed on the latest technologies and data warehousing trends within the firm and implemented new technologies following the company strategy and standards.