Kavitha Sivalingam Email & Phone Number

Munich, By, De

Munich Area, Germany

Herzogenaurach, Germany

Currently working as Digital Marketing consultancy at adidas (employed by Infosys) and help in launching the Marketing Campaigns for Adidas. • Coordination with client business team, client IT teams, multiple agencies around the world who develop the campaigns and the Infosys Support team to ensure that the campaigns are launched on time. • Coordination with multiple stakeholders including Consumer Relations Management team, Analytics team, database team and deployment team. • Review of Functional design and technical design of the campaign and proactively identified issues related to deployments in a hosting platform.• Monitoring the servers and the websites to flag any potential issues. • Hosting the websites in Linux – Apache webserver. • Production support for the hosting platform and the websites hosted in the platform.

Chennai, India.

Operations support of the ecommerce website for multiple markets for the Retail cosmetic giant TheBodyShop. • Leading a L2 support team of 6 and assigning tasks to the entire team. • Production support of TheBodyshop Intranet SharePoint Portal. • Coordination with the client business team and the Infosys support team for the support of 13 Ecommerce websites.• Technical support in launching campaigns and setting up promotions during peak period. • Incident Resolution – Resolving the high priority, severity 1 issues and ensure business continuity. • Handling Service Requests – Ensure the service requests tracked and are closed within the SLAs. • Improving the efficiency of Operations by identifying the activities/process that does not add any value to the project. Increased Profit by successfully implementing the Itrim activity in the support activities. • Implementation of minor fixes to the ecommerce site. • Monitoring the websites to ensure the business continuity.

London, United Kingdom/ Chennai India.

Launching Campaigns and brand websites for Diageo for EMEA and APAC markets using multiple channels. • Coordination with multiple creative agencies around the world and provided technical consultancy during the campaign and website launches.• Technical consultancy to the agencies starting with the agency onboarding and throughout the course of the release management life cycle.• Coordination with creative agencies and Infosys support desk and resolved issues during release management process.• Hosting the websites in Linux-Apache-Mysql-PHP, Windows-IIS-SQL Server-.Net stacks. • Proactively identifying the issues related to hosting and ensure smooth campaign launch.

Littlehampton, United Kingdom.

Maintenance and support to the robust forecasting and replenishment tool and to provide technical consultancy to the business team in thebodyshop. • Technical consultancy to thebodyshop business in using the application.• Enhancements to the application to improve functionality and the performance. • Migration of application from Visual basic to VB.NET• Monitoring of the application to ensure that the orders and forecast information is generated at the right time to ensure business continuity. • Migration of the application to a new Servers. Highlights: Improved the performance and availability of the application and reduced the oncallsupport needed for the application from twice or thrice a week to once in three months.

Chennai, India.

The project is to develop an enterprise pricing tool that will be used by Microsoft to sell products to the enterprise. The project scoped about 10000 function points with complex functionalities around product selections and pricing. Directly employed by Infosys, My responsibilities include • Design and development of core product module.• High level and detailed design of the tool including writing use cases, class diagrams, Sequence diagrams. • Unit test cases and review of the system test cases. • Production support of the tool • Implementation of enhancements working together with Microsoft professionals. • Transition of the entire tool to the Microsoft client team.