Seasoned IT professional with over 6 years of experience in ITIL, Incident Management and collaborating with global delivery teams. Hands-on experience working with Linux systems and scripting to automate tasks and enhance system performance. Extensive experience in relational database management systems, including SQL and PLSQL for efficient data manipulation and management. Proficient in UNIX/Linux environments, enabling effective system administration and troubleshooting. Familiarity with Service Now, JIRA, Confluence for streaming project management, collaboration, and issue tracking. Strong knowledge in T-SQL for efficient database operations, alongside expertise in Autosys and Task Scheduler for automated job scheduling and management. Proficient in utilizing Monitoring Tools like Splunk, Dynatrace, Genoes, Nagios to ensure effective application performance monitoring and troubleshooting. Proficient in using tools for real-time monitoring, performance analysis, and proactive issue resolution. Experience in leveraging Ansible Tower and PRM for configuration management within complex IT environments. Proficient in Weblogic administration and Grafana for visualizing and analyzing system and application servers. Efficient in managing critical incidents & optimizing system performances.