Kavya Avula Email & Phone Number

Detected, analyzed, investigated, and reported qualified security incidents to the Client in accordance withpredefined service levels.• Monitored security events and alerts using SIEM (Security Information and Event Management) tools.• Responded promptly and effectively to queries from the client team regarding reported incidents, facilitating clearcommunication.• Escalating incidents to Shift Leads for appropriate handling and ensure timely closure of tickets in the currentITSM Tool.• Managed and administered Proofpoint Email Security, Advanced Threat Protection, and Data Loss Preventionsolutions for the organization.• Investigated and responding to email-based threats, phishing attempts, malware, and spam incidents.• Contributed to security incident response efforts, including incident documentation and reporting.• Collaborate with cross-functional teams to develop and implement security policies and procedures.• Investigate and respond to security incidents, performing root cause analysis and implementing appropriateremediation measures.• Generated and submitted System Health Check Reports, contributing to the overall system stability and security.• Analysis of daily and monthly reports for incident management and compliance..• Clear backlog offenses promptly to maintain up-to-date incident records and resolutions.• Monitoring security alerts and Analysis of logs generated by appliances, investigation, and assessment on whetherthe incident is False positive or False Negative.• Works efficiently in a 24/7 support model to provide continuous protection against cybersecurity risks.

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  Rayalaseema University, Kurnool

  Computer Science