I am a passionate and results-oriented leader with extensive experience building and managing high-performing customer support teams in the EdTech industry. I am skilled at developing and implementing strategies that elevate customer satisfaction, drive user adoption, and ultimately empower educators to achieve their goals.Key Strengths:Strategic Leadership: Proven ability to develop and execute customer support strategies that align with overall business objectives.Team Management: Expertise in hiring, training, and coaching customer support representatives to deliver exceptional service.Process Improvement: A keen eye for optimizing support workflows and driving continuous improvement through data analysis.Communication & Collaboration: Fostering strong relationships with internal stakeholders (product, engineering) and external partners.EdTech Expertise: Deep understanding of the unique needs of educators and the EdTech landscape.

Leading transformative initiatives in education technology as the Chief of Staff at Infinity Learn. Strategic decision-maker and key advisor to the executive team. Driving operational efficiency and collaboration across departments. Orchestrating impactful projects and innovative solutions to enhance educational experiences.Collaborating with leadership to drive organizational goals and foster a culture of excellence. Leveraging technology to shape the future of education. Passionate about empowering learners and educators through cutting-edge solutions.