Got the opportunity to play a key role in launching a new payment solution for CareStack users, improving convenience and simplifying payment processes for clients.•Conducted in-depth market research to understand customer needs and identify opportunities for a modern payment solution.•Developed and executed go-to-market strategies, driving adoption of the solution within the existing customer base.•Built strong relationships with clients and industry partners to increase product awareness and engagement.•Collaborated with cross-functional teams to define a 2-year product roadmap, incorporating market trends and customer feedback.•Used analytical skills to identify areas for product optimization, enhancing user experience and boosting revenue.•Iterated on product features based on customer feedback, leading to higher user adoption and satisfaction.•Worked closely with sales and marketing teams to explore upselling and cross-selling opportunities, creating new revenue streams.•Regularly presented product performance, customer insights, and revenue growth to senior management.•Fostered collaboration between clients and internal teams to validate product improvements and ensure customer-focused solutions.

• Resolved product issues promptly, meeting SLA targets, and provided timely solutions to customer inquiries.• Collaborated with Engineering, QA, and Product Management teams to address and resolve customer tickets.• Identified product gaps and gathered client feedback, recommending enhancements that influenced the product development roadmap.