Product Manager
Current• Pioneered the development of a tailored solution package to address critical market gaps within SMB businesses, expanding the reach of Contact Center services beyond traditional Calling features.• Guided product operations for OEM solutions in Contact Center AI, contributing to significant growth and market presence.• Conducted thorough competitive analysis and customer discovery to drive strategic decision-making and foster continuous product innovation.• Facilitated seamless collaboration with third-party vendors, enhancing product capabilities and driving value for customers.• Acted as a key liaison between Executive Leadership, Product, and Sales teams, ensuring alignment and execution of strategic AI solution strategies.• Led negotiations and partnerships with Fortune 50 companies to integrate cutting-edge AI technologies, enhancing the Contact Center product portfolio and driving customer satisfaction through innovation.