Kavya S Email & Phone Number

• Analyzed data and tracked conversion rates through each stage of the sales funnel to identify areas for improvement.• Implemented new sales processes and automated triggers to enhance conversion rates and ensure representatives received actionable insights at the right time.• Managed inbound lead routing to optimize efficiency across Go-To-Market teams.• Responsible for sales planning, including ARR, headcount, and other funnel metrics, and managed monthly forecasting.• Designed quotas for Go-To-Market teams, tracked quota achievement, and implemented SPIFs to drive desired behaviors.• Provided sales attribution to finance for accurate incentive calculation.• Set up and optimized CRM (HubSpot) to align with sales processes and managed additional tools required by the sales team, such as DocuSign and Airtable.• Drove cross-functional meetings to provide insights and feedback and program-managed projects involving multiple functions.• Successfully managed a team, promoting high performance and continuous improvement.• Acted as a counsel to sales leadership by offering strategic advice and alternative viewpoints.

Bengaluru, Karnataka, India

Involved with both the sales and marketing domains of the organization.• Created videos and banners for social media postings.• collaborating with HubSpot to update and segment the client base.• Contributed to the formation of the G2 platform's user reviews.• Qualified leads from the team's marketing and sales efforts to help with contact prospecting.• Updating the primary client database's records.• Maintain contact with the clients until they sign up.• To successfully create new business prospects, collaborate with an account executive in developing account strategies and territory plans.

Hyderabad Area, India

Participated in division start-up of customer service, incorporated new businesses into the current product line, and provided updates on product development while maintaining any daily needs of the client and building long-term relationships. • Established customer success department from the ground up in a growing start-up• Implemented lean automation strategies to deliver excellent customer onboarding, resources, and support with a small team.• Analysed customer feedback to provide strategic direction to continuously improve the overall rating. Conducted performance evaluations to check associates' performance and compliance with policies.• Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations.• Monitored, analyzed results & provided action plans that assisted in cultivating new agents into subject matter experts• Boosted staffing efficiencies by 25% within 6 months of sales hiring program implementation.• Within 6 months, underperforming tendencies were reversed, and a 50 percent customer service score was achieved.• Daily follow-up to customers with recent service visits; problem-solving if required• Tracking of daily service level by auto manufacture line• Weekly tracking of service scores • Appointment scheduling as a backup to advisors• Assist with Marketing ventures and co-ops• Developed banner and video designs for kiosk using Animaker and Camtasia

New Delhi Area, India

Master Of Business Administration - Mba, Tourism And Hospitality Management

Bachelor'S Degree, Hotel/Motel Administration/Management, A+

Graduated with First division with Distinction