Kavyasree M G Email and Phone Number

>As Delivery Manager, Responsible from ‘Business side’, to bridge between the programme and business operations.>Ensuring the interests of the Sponsor group are met. Collaborate with Product Managers and other Dev teams stakeholders to prioritise on the cost, scope and schedule.>Examine the operational factors in order to improve the quality and value of the deliverables.>Understanding Business Portfolios and responsible for E2E product launch from FY cost planning to launch of the product.>As an IT Service Delivery Lead experience in driving Service management best- practice and process standardization across the enterprise. Experience in Process improvement and Business Process Management.>Define SOW. Adhere to SD operations. Monitor, drive, improve quality, maintain the service against the KPI’s.>Experience in Infrastructure planning, forecasting. Application Administrator- Lotus Notes, Nice Call Recording and other Cisco Contact center applications.