Implement, oversee, and monitor effectiveness of training and education programs, designed to improve individual and business performance. Develop partnerships with business customers, agencies, and students. Collaborate effectively with academic faculty and student support and administrative staff to introduce new courses. Assist in marketing efforts. + Instrumental in the implementation of new non-credit open enrollment entry-level career programs for individuals, some with Externships, many in Health Care and Project Management. Research and create student information. Evaluate effectiveness and identify improvements. + Oversaw ongoing offerings of training programs, two implementations of five to six programs per year. + Enhanced relationship with students of major business client to provide credit courses. Assist students with college processes. Implemented efficiency enhancements.+ Interact with students, explaining non- credit and credit program/course options, as well as on resumes critiques and mock interviews. + Oversaw CWD staff in the absence of local supervisor for five months; resolve issues and update VP. Guide new employees/student aids on NCC/CWD procedures.+ Update web site content and flyers each semester for Workforce Development course offerings+ Developed program introduction processes, defined requirements for new reporting and tracking tools, and created strategy for shared computer drive. + In a COVID environment, implemented, evaluated, and tweaked new course modalities, remote, hybrid, online. Adapted workgroup processes to work successfully in a remote environment+ Manage the vendor-supplier of training to deliver on requirements .+ Participated on RFP evaluation teams to select online registration system and new training vendor.+ Support Workforce Development initiatives, e.g. grants, proposals, and new programs.

+ Coach college students from Baruch College and NYU Polytechnic on career goals, job expectations, resumes, essays, cover letters, interviews. + Earned certificate in Career Planning & Development from NYU SCPS.

Directed highly skilled technical team to evaluate, validate and test capabilities of telecom service offerings for deployment.Accountable for staff motivation/career development/training during corporate mergers, reorganizations & downsizings. + Successful business plan execution, and consistently exceeding budget management goal.+ Role model for quality process. + Implemented best practices, database systems, automated testing, and improved vendor coordinated procedures. + Operated & upgraded lab and related computer systems without service interruption and within budget.+ Developed, facilitated and delivered training conferences to address personal accountability, performance excellence, change, and team spirit.

Directed professional tech teams to plan and execute complex telecommunications network deployment plans. + Played key role in creation of Manhattan Network Plan and deployment of First Office Application (FOA) services and technology. + Led numerous large complex RFPs, saving millions. + Developed automated system for rolling customers on copper to integrated fiber.+ Developed Engineering new college hire program, including interviewing, selection, training and an innovative Summer Internship Program.

Instrumental in introduction of telecommunications certificate program. + Developed program objectives, course outlines, and curriculum. + Instructed telecommunications, traffic engineering, and business math.+ Completed major updating based on current technology. + Interviewed and recommended new instructors.

Provided consultation to customers by analyzing and interpreting major FCC Dockets+ Developed 2-day training course on Open Network Architecture (ONA).