Kawsar Hamid Email & Phone Number

*Receiving Loans and Advance request from customers*Monitoring branch advance portfolio *Receive & Respond to customers query on loans advance *Ensuring proper functioning of day to day control and periodic monitoring activities & timely resolution the risk issues.* Authorizing of financial & non-financial transactions by ensuring proper verification of source and supporting documents.*Regularly identifying areas of improvement and act wherein necessary.* Ensuring day to day General Banking activities as needed.*Playing a vital role in branch profitability and achieving different targets that set by Management.Experiencing through the process;* Expert in Excel * Time management* Can do work attitude* Great Team work* Loans and Advance

Dhaka, Bangladesh

Dhaka, Bangladesh

*Taking care customer's account and cards and served High Profile Customers.*Service through business (Sales credit card’s fund to customer)*To maintain compliance with SOP and Business Process Standards*Taking the lead of products, necessary execution and upselling credit card's fund.* Execution on card's gateway when needed.(E-COM, POS & ATM)*Initiate chargebacks request on behalf of customer to to the acquirer for resolution. * Communicate with different departments for quick escalations and resolutions with complying standard SLA .*Following up any Issue resolution, financial dispute and other fraud investigation as needed. Experiencing through the process;* Expert in Excel * Time management* Can do work attitude* Great Team work* Business through excellence service* Sales

Dhaka, Bangladesh

Working on customer service mania! Service and Business Quality Department Unit the Retail Banking Division of Country's leading Bank, Eastern Bank Ltd.

Gphouse Basundhara, Baridhara Dhaka-1229

Job Duties: Distribution Retail Operations > Data analysis and prepare multi-dimensional reports> Making good track for retail operations > Distributing products to internal retail channels ,> Weekly, monthly reports for products availability and new requirements as well> Work as a team and act throughout the modality,> Periodic multidimensional report/ update sharing with circle stakeholders with analytics and operational improvement insights.Experienced through this process: * Expert in MS Excel * Good communication * Positive attitude * Time maintaining * Can do work attitude

Nitol Niloy Tower

High Valued Business Segment > Served High Valued Customers, Roaming Customers> Improved NPS Score for the team> Making Customer interactions through answering incoming calls> Leveling customer communication

Nitol Niloy Tower

Inbound Contact Center >Making Customer interactions through answering incoming calls>Leveling customer communication >Maintains a quality service >Meet different KPI, Quality assurance and others as well.

Dhaka, Bangladesh

*Served the country's leading Telco's Customers over the phone*Assist in creating ways for delivering excellent customer service to irate or problematic customers.

Master Of Business Administration - Mba, Accounting, 3.19

Bachelor Of Business Administration - B.B.A, Accounting, 3.02

Activities and Societies: Business Club and Cultural Club: Admin of Business Blog: www.shareinfo24.tk Bachelor of Business.

Hsc, Business Studies, 4.80

Ssc, Business Studies, 4.38