Kawsar K. Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

As the Director of Delivery for the MENA region at Akrivia HCM, I lead the strategic direction and operational execution of Project Management, Implementation, and Client Services across the GCC. My focus is on delivering tailored human capital management solutions that address specific regional HR challenges, regulatory requirements, and organizational.

United Arab Emirates

• As the Director of Nathan Digital, I was at the forefront of our mission to drive excellence and transformation within our organization and for our clients. Core Responsibilities:
• Business Strategy and Development: Develop and implement strategic plans to drive growth and expansion in both existing and new markets. Identify and capitalize on business opportunities to strengthen our presence.
• Client Satisfaction: Foster a customer-centric culture throughout the… Show more As the Director of Nathan Digital, I was at the forefront of our mission to drive excellence and transformation within our organization.
• Client Satisfaction: Foster a customer-centric culture throughout the organization, ensuring high levels of customer satisfaction and retention. Monitor customer feedback and use insights to enhance our product.
• Change Management: Lead and guide the organization through periods of change, fostering a positive and agile work environment. Effectively communicate changes to stakeholders and ensure seamless transitions.
• Business Process Improvement: Continuously analyze and optimize internal processes and workflows to enhance efficiency and productivity. Implement best practices and streamline operations to meet organizational goals.

Dubai, United Arab Emirates

• Core Responsibilities:
• Managed the Project Management, Technical Services, Client Services, Employee Benefits, Account Management, Invoicing, and Product Development including UI/UX designs.
• Tactical role in developing Service and Business Level Agreements to set expectations and measure performance by developing an effective and process-driven framework for managing and improving client experience.
• Day-to-day operations with the accountability of systematic identification &… Show more Core Responsibilities:
• Day-to-day operations with the accountability of systematic identification & categorisation of resources and development of effective plans for achievements of SLA & quality norms; ensuring timely delivery of multiple.
• Structured Project Management, Client Services, Operations, Technical Services, and Employee Benefits Teams from inception.

United Arab Emirates

AOP were part of Arlo Group/ Seven Insurance who fell under the same holding company as EmiratesHRCore Responsibilities:- Managing central Client Services- Main point of contact for all Client queries and escalations- Providing route cause analysis on other business areas to improve procedures and clientservice- Promoting continuous client services through.

United Arab Emirates

Core Responsibilities:- Develop a growth strategy focused both on financial gain and customer satisfaction- Conduct research to identify new markets and customer needs- Arrange business meetings with prospective clients- Promote the company’s products/services addressing or predicting clients’ objectives- Prepare sales contracts ensuring adherence to.

• Senior Support Relationship Manager's have a direct relationship with our premium client, St James Place Wealth Management. The main purpose of the role is to provide a dedicated contact point for high value or complex.
• Relationships Management with Clients, Partners, Head Office and Sales Management team.
• Deal personally with complex/technical, complaints and escalations, where necessary coordinating back office work.
• Take ownership of queries and monitor each stage of the process to ensure accuracy and quality of delivery.
• Proactively work with Partners and the Client Sales Management team to assist with delivering excellence as standard and achieving Partner targets.
• Analyze the root cause of escalations and complaints and make suggestions for process and customer experience improvements.

London, England, United Kingdom

As a Staff Trainer, I was expected to be a Role Model, Leader, Coach and an Expert in all areas of the job. Whilst working at McDonalds, I gained many skills such as how to work well in a team, working as an individual, customer service, complaints handling, managerial skills and I also achieved various awards. The accomplishment I had before I left was.

Ioc Level 1 For Introduction To Securities And Investments

Bachelor'S Degree, Ba Accounting And Management

The modules I studied in my 2nd Year of study are: Financial Reporting and Analysis Management Accounting I Management Accounting I.

Financial Crime Compliance For The Insurance Sector In The Uae

Delivery Of Effective Customer Service And Supporting The Customer Service Environment, Customer Service Management

National Engineering, Merit*

Law, A

Applied Business, A

G.C.S.E'S

• G.C.S.E – 2003 to 2008 – 7 A to C grades including: - Maths - English - Science - Engineering