Kawsar K. Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

As the Director of Delivery for the MENA region at Akrivia HCM, I lead the strategic direction and operational execution of Project Management, Implementation, and Client Services across the GCC. My focus is on delivering tailored human capital management solutions that address specific regional HR challenges, regulatory requirements, and organizational goals.Key Responsibilities:Oversee Project Management and Customer Success: Direct and manage all aspects of Project Management… Show more As the Director of Delivery for the MENA region at Akrivia HCM, I lead the strategic direction and operational execution of Project Management, Implementation, and Client Services across the GCC. My focus is on delivering tailored human capital management solutions that address specific regional HR challenges, regulatory requirements, and organizational goals.Key Responsibilities:Oversee Project Management and Customer Success: Direct and manage all aspects of Project Management and Customer Success for the GCC region, ensuring that projects are delivered on time, within scope, and to the highest standard.Strategic Implementation Leadership: Spearhead the development and execution of strategic HRMS implementations, ensuring alignment with clients' long-term business objectives and enhancing their HR operations.Hands-On Implementation Management: Personally manage high-priority projects and implementations, maintaining accountability for delivery excellence and client satisfaction.Change Management Champion: Lead clients through seamless change management processes, ensuring minimal disruption to business operations while driving system adoption and long-term success.Pre-Sales and Client Acquisition Support: Collaborate with Pre-Sales and Sales teams to attract and secure new clients, offering technical expertise to demonstrate the value of our solutions.Internal Process Development: Design and implement internal frameworks and processes for Project Management and Customer Success across the GCC, ensuring scalability and efficiency. Show less

United Arab Emirates

As the Director of Nathan Digital, I was at the forefront of our mission to drive excellence and transformation within our organization and for our clients. Core Responsibilities:• Business Strategy and Development: Develop and implement strategic plans to drive growth and expansion in both existing and new markets. Identify and capitalize on business opportunities to strengthen our presence globally.• Client Satisfaction: Foster a customer-centric culture throughout the… Show more As the Director of Nathan Digital, I was at the forefront of our mission to drive excellence and transformation within our organization and for our clients. Core Responsibilities:• Business Strategy and Development: Develop and implement strategic plans to drive growth and expansion in both existing and new markets. Identify and capitalize on business opportunities to strengthen our presence globally.• Client Satisfaction: Foster a customer-centric culture throughout the organization, ensuring high levels of customer satisfaction and retention. Monitor customer feedback and use insights to enhance our product offerings.• Change Management: Lead and guide the organization through periods of change, fostering a positive and agile work environment. Effectively communicate changes to stakeholders and ensure seamless transitions.• Business Process Improvement: Continuously analyze and optimize internal processes and workflows to enhance efficiency and productivity. Implement best practices and streamline operations to meet organizational goals.• Leadership: Provide strong and visionary leadership to the team, inspiring and motivating them to achieve excellence. Foster a collaborative and inclusive work environment that encourages innovation and creativity.• Product Development Oversight: Managed end-to-end product development lifecycle, overseeing technical and UI/UX design aspects. Collaborated with cross-functional teams to ensure seamless integration of design and technical functionalities, resulting in innovative and user-friendly product enhancements. Show less

Dubai, United Arab Emirates

Core Responsibilities:• Managed the Project Management, Technical Services, Client Services, Employee Benefits, Account Management, Invoicing, and Product Development including UI/UX designs.• Tactical role in developing Service and Business Level Agreements to set expectations and measure performance by developing an effective and process-driven framework for managing and improving client experience.• Day-to-day operations with the accountability of systematic identification &… Show more Core Responsibilities:• Managed the Project Management, Technical Services, Client Services, Employee Benefits, Account Management, Invoicing, and Product Development including UI/UX designs.• Tactical role in developing Service and Business Level Agreements to set expectations and measure performance by developing an effective and process-driven framework for managing and improving client experience.• Day-to-day operations with the accountability of systematic identification & categorisation of resources and development of effective plans for achievements of SLA & quality norms; ensuring timely delivery of multiple projects as per requirements of compliance, quality, time, and cost parameters.• Structured Project Management, Client Services, Operations, Technical Services, and Employee Benefits Teams from inception.• Rendered leadership to the Implementation/ Projects, Client Servicing, Operations, Business Analyst, and Benefits Teams to deliver uninterrupted and excellent support in creating analytic applications for small to medium-sized companies, multinational entities, educational institutions, and government agencies.Key achievements:• Developing essential business service offerings and building customer relationships to accelerate growth; addressing client priorities through a keen customer-centric approach thereby attaining client delight and compliance scores.• Serving as the end point of contact for requests and incidents escalations.• Leading and mentoring team of Team Developers & Analysts on various aspects such asreports creation, analyzing of reports and addressing team and individual issues.• Exceeding call monitoring, quality management, and performance management goals, conforming to the Customer Interaction Fundamentals for both, Front and back contact center personnel. Show less

United Arab Emirates

AOP were part of Arlo Group/ Seven Insurance who fell under the same holding company as EmiratesHRCore Responsibilities:- Managing central Client Services- Main point of contact for all Client queries and escalations- Providing route cause analysis on other business areas to improve procedures and clientservice- Promoting continuous client services through reviews, events, and methods of clientengagements- Monitor client servicing pipeline- Pension –… Show more AOP were part of Arlo Group/ Seven Insurance who fell under the same holding company as EmiratesHRCore Responsibilities:- Managing central Client Services- Main point of contact for all Client queries and escalations- Providing route cause analysis on other business areas to improve procedures and clientservice- Promoting continuous client services through reviews, events, and methods of clientengagements- Monitor client servicing pipeline- Pension – SME for all pension-related issuesKey achievements:- CRM System – Tasked to investigate the current CRM system to see if it can be implemented to day-to-day requirements. The results were not what I was expecting so investigated and recommended a new CRM system which is currently being implemented Show less

United Arab Emirates

Core Responsibilities:- Develop a growth strategy focused both on financial gain and customer satisfaction- Conduct research to identify new markets and customer needs- Arrange business meetings with prospective clients- Promote the company’s products/services addressing or predicting clients’ objectives- Prepare sales contracts ensuring adherence to law-established rules and guidelines- Keep records of sales, revenue, invoices, etc.- Provide trustworthy feedback… Show more Core Responsibilities:- Develop a growth strategy focused both on financial gain and customer satisfaction- Conduct research to identify new markets and customer needs- Arrange business meetings with prospective clients- Promote the company’s products/services addressing or predicting clients’ objectives- Prepare sales contracts ensuring adherence to law-established rules and guidelines- Keep records of sales, revenue, invoices, etc.- Provide trustworthy feedback and after-sales support- Build long-term relationships with new and existing customersKey achievements:- Sourced £2.6 million worth of AUM- Brought in £75,000 of business- Received a total of £1.5 million in pension valuations Show less

Senior Support Relationship Manager's have a direct relationship with our premium client, St James Place Wealth Management. The main purpose of the role is to provide a dedicated contact point for high value or complex business cases, or those which require special handling. Known by our client as Senior Support Relationship Managers, this team of specialists utilise their knowledge and internal relationships to provide support to all aspects of a Partner’s business.Core… Show more Senior Support Relationship Manager's have a direct relationship with our premium client, St James Place Wealth Management. The main purpose of the role is to provide a dedicated contact point for high value or complex business cases, or those which require special handling. Known by our client as Senior Support Relationship Managers, this team of specialists utilise their knowledge and internal relationships to provide support to all aspects of a Partner’s business.Core Responsibilities:• Relationships Management with Clients, Partners, Head Office and Sales Management team.• Deal personally with complex/technical, complaints and escalations, where necessary coordinating back office work.• Take ownership of queries and monitor each stage of the process to ensure accuracy and quality of delivery.• Proactively work with Partners and the Client Sales Management team to assist with delivering excellence as standard and achieving Partner targets.• Analyze the root cause of escalations and complaints and make suggestions for process and customer experience improvements.• Own any improvement plans in place for an office/Partner.• Schedule office and location visits, preparing and delivering presentations where required.• Adhere to regulatory requirements including TCF principles, Data Protection and CASS.Additional Responsibilities:• Pipeline Project – 1st in UT/ISA department • Sensitive Partner Project• AFT Project• Managing the Error Corrections Escalations Team• Training new starters in Essex and Scotland in product and culture training. Attending management meetings to discuss the progress and development.• Rolling out training to my team in Essex and Scotland for our new Platform System in time for migration onto Bluedoor.• Supporting other business areas during busy periods such as the Outbound Team, Kana Response Team and the Partner Relationship Team.• Nominated to be the Early Life Support champion for Bluedoor. Show less

London, England, United Kingdom

As a Staff Trainer, I was expected to be a Role Model, Leader, Coach and an Expert in all areas of the job. Whilst working at McDonalds, I gained many skills such as how to work well in a team, working as an individual, customer service, complaints handling, managerial skills and I also achieved various awards. The accomplishment I had before I left was receiving a grade of 91% on the stores recent FOR (Full Operations Review) head office visit. This is a responsibility which is usually… Show more As a Staff Trainer, I was expected to be a Role Model, Leader, Coach and an Expert in all areas of the job. Whilst working at McDonalds, I gained many skills such as how to work well in a team, working as an individual, customer service, complaints handling, managerial skills and I also achieved various awards. The accomplishment I had before I left was receiving a grade of 91% on the stores recent FOR (Full Operations Review) head office visit. This is a responsibility which is usually given to the store manager or a senior assistant as it affects all managers PR and any visits from head office. I also had one of the best records for handling and avoiding complaints in the store and achieved a record number of sales for certain days.Core responsibilities include:-Staff Training & induction trainingManaging Store cleanliness & proceduresAdherence to health and Safety guidelinesArea Manager (various areas of the business)Promoting a positive working environmentFood Yield/Stock Yield Awards include:- Best New StarterEmployee of the month (s)Employee of the Quarter (s) Opportunity to work at the Stores at the Olympic as part of the super team ( the best staff in England were chosen to work at the Olympic stores) Employee of the year (s) Show less

Ioc Level 1 For Introduction To Securities And Investments

Bachelor'S Degree, Ba Accounting And Management

The modules I studied in my 2nd Year of study are: Financial Reporting and Analysis Management Accounting I Management Accounting I.

Financial Crime Compliance For The Insurance Sector In The Uae

Delivery Of Effective Customer Service And Supporting The Customer Service Environment, Customer Service Management

National Engineering, Merit*

Law, A

Applied Business, A

G.C.S.E'S

• G.C.S.E – 2003 to 2008 – 7 A to C grades including: - Maths - English - Science - Engineering