Kay Aarrestad Email & Phone Number

• Client Management: Led day-to-day operations and success of external clients. Ensured contractual obligations and guarantees were met to avoid financial penalties and generate revenue when performance guarantees were exceeded. Served as consultant with client on program needs and opportunities for upselling. • Operations: Served as a liaison between the client, IT and the product team in gathering requirements for development requests and issue resolution. • Implementations: Successfully led external and internal teams to implement and operationalize all aspects of a client’s program. Included oversight of data exchanges of Protected Health Information (PHI). Arranged training and served as the primary point-of-contact to ensure a successful implementation.• Product management: Provided business expertise to help re-engineer a clinical documentation tool to ensure functionality met program requirements and client needs. Successfully facilitated system migration for multiple clients.• Vendor Management: Assisted in due diligence and vendor selection. oversaw day-to-day operations for vendors that supported operations of an internal pharmacist call center, including a contracted virtual team members. Served as key business owner and managed the relationship with vendors to ensure contractual obligations and service level agreements were met.• Employee Development: Influential leader and internal team builder for a small start-up. Successfully helped design organization and defined roles and responsibilities. Had direct oversight of account and implementation teams. Fostered environment to facilitate individual employee professional growth and development. Forecasted, prioritized and assigned work coming from multiple internal and external clients. Organized and facilitated leadership meetings and strategic planning efforts. Served as mentor.

Eden Prairie, Mn

•Responsible for expanding mail pharmacy utilization at the Medco pharmacy in an effort to provide cost savings to members and clients as well as increasing Express Script’s profitability through the mail channel•Product development, ownership, and management for mail channel products resulting in exceeding operating plan by 3% for Mail prescription volume and 5% for generic mail prescriptions•Subject matter expert to the account management team for mail pharmacy operations•Vendor management ensuring Health Insurance Portability and Accountability Act (HIPAA) compliance•Project management•Transition team member /sub-team lead for mail pharmacy/ops transition of UnitedHealthcare to OptumRX•Prepared and facilitated a monthly cross-functional team meeting with executive leadership to provide status updates on mail and retail channel activity•Primary contact for the UnitedHealthcare Pharmacy Management, Sr. Director, Prescription Drug List Channel Strategies

Eden Prairie, Mn

•Print vendor selection and management ensuring HIPAA compliance •Managed patient specific/medication specific targeted mailings – approximately 2M pieces annually•Led department and division wide workgroups which required feedback to executive leadership•Product liaison between corporate sponsors and account teams•Managed production and printing of over 30+ custom Prescription Drug Lists/Formularies•Developed marketing tool kits for account management•Division subject matter expert on Medco Pharmacy programs

Eden Prairie, Mn

• Key contributor in development of Prescription Drug Lists throughout implementation of UnitedHealthcare, Medco’s largest client• Liasion with key corporate marketing and contracting partners’• Print vendor selection and management

Minnetonka, Mn

•Design firm and print vendor selection and management•Produced marketing materials for pharmaceutical industry to support formulary compliance•Produced and managed product marketshare reports for account team

Plymouth, Mn

•Managed marketing/coupon programs created by pharmaceutical industry to provide savings to clients and members, including database creation for program tracking•Vendor management and program implementation

Bloomington, Mn

May 1990 to June 1996•Worked with pharmaceutical manufacturers to develop coupon programs for client customers•Implemented programs, tracked marketshare and program participation•Vendor/support staff management1988 – 1990 Clinical Programs Supervisor1987 – 1988 Research and Development Coordinator

Brainerd, Mn And Minneapolis, Mn

Legal Assistant, Workers' Compensation

General Courses

General Courses

Office Management