My Responsibilities were receiving incoming calls from personal loan and everyday account customer’s nation wide and assisting them in making achievable payment plans to bring their delinquent accounts up to date(both early stage and late stage accounts pending legal action).•Assisting with any other queries customers have, from providing pay out figures to payment holidays to assist with short term financial struggles.•Using sound judgment to identify any insurance or hardship referrals during calls.•Handling escalations (before turning into a complaint) from start to finish achieving a positive outcome where both customer and business needs are met within policy and procedures.•Consistently achieves all set targets including quality coaching, productivity (on average 40-60calls per day) and average handling time of calls. •Processing vouchers to make payments (within customer approval) from one account to another to increase positive customer experience.•Stepping up to assist other team members whilst the leadership team is unavailable.•Educating customers on any consequences of non payment including internal defaults, legal action and possible credit listing.

My Responsibilities were providing timely and accurate reconciliation of accounts (daily, weekly and monthly) that are associated with the Institutional business. •Balancing accounts and creating a balance Sheet with the reconciliation that must be effectively designed and documented to prove the balance.•Querying and investigating the root causes of identified differences.•Monitoring any ageing reconciling Items.•Processing up to 20 Cheques per day for Esanda loans.•Performing quality coaching for other teams within transaction services.•Using time management and organisational skills to reconcile Trust Accounts at the end of every month for each of the states in Australia, and then calculating the balance of interest earned for each trust account (grouping them per state) for the month then processing a voucher to send the payment to the government. (each state has a different time deadline of when the reconciliation and payments to have be done by)

My Responsibilities were making outgoing calls for personal loan customer’s nation wide to remind them of any missed payments and assisting them in making achievable payment plans to bring their delinquent accounts up to date.•Consistently achieving all set targets including quality coaching, productivity (on average 50-70calls per day) and average handling time of calls. •Educating customers on any consequences of non payment including internal defaults and late payment fees.•Assisting with any other queries customers have about their loans including balances and pay out figures.•Processing vouchers to make payments (within customer approval) from one account to another to increase positive customer experience.•Using sound judgment to identify any insurance or hardship referrals during calls.

My Responsibilities included Organising, leading and running daily activities for the children whilst creating a playful and safe environment. The venue held up to 30 kids per day, from prep to grade 6.•Organised special schedules for our special needs children and specific rosters for staff to run through each day.•opening and closing duties of the venue (8am-6pm)•organising staff lunch shifts and covering shifts•Ordering any necessary stationary/tools for children activities.

My Role was an assistant teacher in a classroom made up of of 1 teacher and 2 assistants, my responsibilities were supporting the classroom teacher to deliver education programs set for the children in their classrooms (up to 20 kids per classroom aged between 6-10) on a daily basis by;•Working hand on hand (with verbal and non-verbal) children individually to deliver behaviour management programs •Supported students individually to develop in specific learning areas and life skills.

My responsibilities included taking orders and serving food and beverages to patrons at tables in dining establishment. I also trained new staff and supervised when required to.•Check with customers to ensure that they are enjoying their meals and take action to correct any problems.•Collect payments from customers.•Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages•Clean tables or counters after patrons have finished dining•Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties•Stock service areas with supplies such as coffee, food, tableware, and linens•Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests•Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom

My Responsibilities included delivering high level of customer service, educating customers about the product range and assisting them finding the right product that best suited their needs. •Achieving all sales targets whilst performing daily shop maintenance duties.