Kayla B. Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville Metropolitan Area

Waltham, Massachusetts, United States

• Executed store floor sets in all store departments which include Gifts, Hallmark, Fashion, Vera Bradley and Jewelry using planogram and merchandising knowledge• In process of management training for Assistant Store Team Leader role• Ran store during Sales and Service Leader shifts and as needed to support business• Key holder position• Cash handling including making bank deposits• Trained new hires• Attended company trainings to further skills and knowledge in merchandising and products• Helped with store remodels and new store openings when able• Supervised team of up to 20 employees and monitored adherence to company standards• Improved operational efficiencies while managing customers requests, store inventory and transactions• Coached team on effective upselling and cross-selling methods• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service• Provided weekly work schedules to employees to accommodate business demands and vacation requests• Attained expert level of product knowledge, becoming go-to person for any inquiries• Achieved recognition from district management for contribution to store success, including managing products, employees and operations to foster optimal performance

Waltham, Massachusetts, United States

• Ensured Fashion department was maintained to highest standard• Handled all Fashion Department floor sets• Achieved #1 Fashion department in district and #9 in company for 2017• Developed rapport with customers and embodied excellent customer service throughout all customer interactions• Opening and closing operations• Key Holder position• Cash handling including making bank deposits• Trained new hires• Maintained professional demeanor by staying calm when addressing unhappy or angry customers• Maintained clean, adequately stocked and organized department by streamlining daily operations and introducing new procedures• Educated customers on promotions to enhance sales• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products• Greeted customers and helped with product questions, selections, and purchases• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers• Marked-down clearance items and relocated merchandise to proper store areas• Walked through department multiple times each shift to evaluate and correct issues such as recovering and replenishingproduct

Farmington, New Mexico, United States

• Oversaw day-to-day store operations and established company policies and procedures• Completed scheduling for employees• Developed, designed and maintained company web page and online store• Troubleshooted and resolved Point-of-Sale devices and program issues• Scheduled and set up events including birthdays, company and family parties, and other celebrations• Handled incoming shipments• Took control of high profile issues to include hostile customers, lost children, theft and other incidents