Kay Jones Email and Phone Number
Kay Jones's Location
Austin, Texas Metropolitan Area, United States
Kay Jones's Contact Details
Kay Jones work email
- Valid
- Valid
- Valid
Kay Jones personal email
n/a
Kay Jones phone numbers
About Kay Jones
I provide strategic and tactical guidance to senior leaders regarding work force planning, engagement and retention strategies, and career & organizational development. I am an expert at teaching leaders and employees to use positive engagement tactics & tools in order to align to business objectives, increase revenue, and drive changes in operations & organizational models.Excel in coaching and mentoring executives & senior leaders regarding customer satisfaction & retention, revenue creation, event planning & marketing, and work force planning strategies. Significant experience in Enterprise Customer Support and working with Executive Level Clients. Expert in business leadership and ownership with experience handling budgeting and allocations. Highly technical, creative, innovative and hard working, with exceptional oral and written communication skills.I am an enthusiastic Arkansas Razorback fan (WooPigSooie!), an avid traveler, fluent in Spanish, and a novice pianist.
Kay Jones's Current Company Details
Kay Jones Work Experience Details
-
CeoMoxie Professional Development 2018 - Present- Guide executives and leaders to more effectively manage customer experience, operational excellence, revenue strategy, and use/distribution of public or private investments.- Design customized programs & workshops, and directly advise on customer service strategy, business development and marketing strategies, and people management.- Provide support for Advocacy & Leadership groups, along with companies across various industries- Provide private coaching and facilitation of sessions for individual and company leaders seeking guidance on building the most effective service, operational, cultural, and cost management strategies.
-
Director Of OperationsSpear Education 2021 - 2023- Spear Operations team included Process Development, Quality Assurance, Training, Customer Support, and Order Entry, and also provided support for reporting & analytics, business operations, and product development. - Successfully led a revenue operations team that positively impacted the efficiency and execution of our customer success teams by guiding leaders on how to apply voice-of-customer, business processes, and business data. - Implemented organizational development strategies that supported highly profitable and service-oriented operations.- Defined service and revenue oriented processes for managing customer onboarding, go-to-market efforts, customer engagement strategies & tools, and employee professional development practices. -
CooMac It Solutions Llc 2017 - 2018San Antonio, Texas Area- Analyzed processes and built new standards for Customer Service, Marketing, Sales, and Engineer Operations.- Coordinated and influenced Customer Service processes and client communication standards.- Developed Engineering team to become highly effective at identifying revenue opportunities, process enhancement opportunities, and at leading Monthly & Quarterly Business Reviews for the local, high profile client base. -
CeoCodeup Jan 2016 - Dec 2017San Antonio, Texas Area- Joined organization at under $1M annual revenue and increased revenue by 400% annually.Responsible for Service, Revenue, Strategic & Operational directives, including Event Management and P&L.- Successfully used journey mapping to redesign the customer/student experience, and increased demand for attendance, in order to increase session prices from $17K to $24K. Improved close rate to 65% and placement rate to 94%.- Massively increased brand awareness and community involvement. Secured Pell Grant that allowed us to provide Veteran services and provided teams of volunteers and drove community events monthly.- Secured a $250K grant from Bexar County Economic Development to support the creation of a program that increased job placement and subsidized the employee cost through the county's contribution.
-
Sr Manager Of Engineering Operations - Workforce Planning & Organizational DevelopmentRackspace, The #1 Managed Cloud Company 2013 - 2016• Develop and document the global processes, tools, and frameworks used to manage workforce planning, compensation planning, succession planning, performance management, and ongoing career development. • Build customized work force planning models and tools for the Business Unit to guide redesign and execution of changes to role progression or organizational structure.• Balanced use of both business metrics and employee feedback to make strong business decisions. • Responsible for designing & implementing organizational changes, while successfully driving continued improvements in revenue growth and employee engagement scores.• Complete workload analysis and cost analysis, while designing models. Implement models by coaching leaders and employees to become skillful & organized around realigning workflows or org design, to enhance & align employee skill and proficiencies to desired business outcomes. • Deliver daily coaching to assist leaders in driving to their desired outcomes in individual employee performance-in-role, or in their team’s alignment to business processes & objectives. • Drive collaboration across a 2500+ employee Business Unit to standardize job architecture & career development methodology and processes. Ensure development paths are clearly defined and made visible to employees & leaders.• Expert at analyzing KPIs, Business Metrics and Employee Engagement scores, and at developing employees according to business service & support standards in order to make decisions to sustain or modify operations. -
Senior Manager Of Engineer Operations - StorageRackspace Managed Hosting 2011 - 2013Austin, Texas Area• Restructured Storage Organization by redesigning the job architecture & career paths for their teams. • Completed a workload analysis and org change cost analysis, before designing the new model. • Implemented new org & workflow models by coaching Leaders and employees on how to execute cross-training all team members to support multiple types of hardware. • Provided extensive leadership and engineer coaching, and reorganized workflow to better align with employee skills, proficiencies, and desires. • Responsible for 65+ Rackers and increased revenues from $167M to $220M annualized revenue, while successfully driving employee engagement scores from -42 to +44.
-
Team Leader/Manager - Support (Intensive & Smb)Rackspace Hosting 2007 - 2011Austin, Texas Area• Use strength-based coaching and authentic leadership to drive employee engagement and commitment to the mission, model & business strategy/performance. Balanced use of analysis and experience to make strong operational and organizational decisions while guiding leaders & employees through changes in the business needs or role requirements. • Implemented “CCM Model” by analyzing and redefining daily workflow within ticket and phone queues, and redefining queue management strategies, for the purposes of realigning 25+ Rackers into 3 new teams. Successfully realigned portfolio of 2,200+ customers and $38.4M annualized with minimal operational impact within our team.• Implemented new division, Enterprise-Austin, with 23 Rackers, a portfolio of 80+ customers and $9.9M annualized revenue. Responsible for team growth to 16 Rackers and 83+ accounts with and $16.8M annualized revenue.• Redesigned the Enterprise operational model, and implemented Proactive, Advanced and Custom model to drive Customer Satisfaction and to align AM and Technical resources to customer portfolio. • Implemented Managed operational model. Launched M1-M5 teams to distribute Windows accounts across AMs and BDCs to encourage IB and New Sales growth. This structure established the foundation for a 2005-2007 hiring surge of 1500 employees into 15 new teams, between Managed and Enterprise segments.
-
Senior Account ManagerRackspace Managed Hosting 2005 - 2007- Responsible for daily management of standard communication, escalations and overall service experience for a portfolio of approx. 400 clients and $3.6M in annual revenue.- Assisted with design and implementation of reorganization within operations groups to better align with customer needs.- Assisted with design and implementation of the first formal Account Manager training program.
-
Accounts Receivables And Collections SpecialistRackspace Hosting Dec 2004 - Apr 2005- Responsible for managing communication with delinquent accounts to both establish and ensure compliance to payment arrangements and company payment policy.- Managed a portfolio with approx. 2000 clients and $20M in annual revenue.
-
Wholesale Mortgage Division - Operations ManagerColonial Bank 1998 - 2000- Launched the first Austin wholesale office and assisting in opening Houston branches.- Responsible for managing a small group employees and for day-to-day operations, escalations and business analysis.- Served as a Loan Coordinator in a Dallas branch prior to launching Austin division.
Kay Jones Skills
Saas
Managed Hosting
Cloud Computing
Salesforce.com
Managed Services
Crm
Vmware
Sales Process
Account Management
Virtualization
Business Analysis
Selling
Storage
Data Center
Management
Solution Selling
Training
Professional Services
Leadership
Enterprise Software
Disaster Recovery
High Availability
Security
Servers
Storage Area Networks
Channel Partners
Sales
Strategy
Team Leadership
Strategic Partnerships
Business Development
Software As A Service
Customer Relationship Management
Kay Jones Education Details
-
International Economics/Logistics - Spanish
Frequently Asked Questions about Kay Jones
What company does Kay Jones work for?
Kay Jones works for Moxie Professional Development
What is Kay Jones's role at the current company?
Kay Jones's current role is Founder & CEO - Moxie Professional Development.
What is Kay Jones's email address?
Kay Jones's email address is kj****@****ace.com
What is Kay Jones's direct phone number?
Kay Jones's direct phone number is +121080*****
What schools did Kay Jones attend?
Kay Jones attended University Of Arkansas At Fayetteville.
What skills is Kay Jones known for?
Kay Jones has skills like Saas, Managed Hosting, Cloud Computing, Salesforce.com, Managed Services, Crm, Vmware, Sales Process, Account Management, Virtualization, Business Analysis, Selling.
Not the Kay Jones you were looking for?
-
2aol.com, highheeledsuccess.com -
1myfw.com
2 +130353XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial