Kayla Miller Email and Phone Number
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I am an accomplished Training and Development professional with a cumulative four years of corporate experience dedicated to enhancing the performance and learning of customer success teams within the SaaS marketplace. I possess a proven track record in conceiving, developing, taking ownership of, and successfully executing multiple training initiatives that have enhanced employee growth and operational efficiency.𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:• Orchestrated the 𝙤𝙣𝙗𝙤𝙖𝙧𝙙𝙞𝙣𝙜 𝙥𝙧𝙤𝙘𝙚𝙨𝙨 𝙛𝙤𝙧 𝙤𝙫𝙚𝙧 200+ 𝙖𝙜𝙚𝙣𝙩𝙨, 𝙡𝙚𝙖𝙙𝙚𝙧𝙨, 𝙖𝙣𝙙 𝙩𝙧𝙖𝙞𝙣𝙚𝙧𝙨 at Eventbrite during the company's strategic 𝙩𝙧𝙖𝙣𝙨𝙞𝙩𝙞𝙤𝙣 𝙩𝙤 𝙤𝙪𝙩𝙨𝙤𝙪𝙧𝙘𝙚 𝙞𝙩𝙨 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙘𝙚𝙣𝙩𝙚𝙧 𝙩𝙤 𝙖𝙣 𝙤𝙛𝙛𝙨𝙝𝙤𝙧𝙚 𝙢𝙤𝙙𝙚𝙡.• Implemented a training initiative at Eventbrite resulting in a substantial reduction of agent ramp-up time, 𝙤𝙥𝙩𝙞𝙢𝙞𝙯𝙞𝙣𝙜 𝙩𝙝𝙚 𝙤𝙣𝙗𝙤𝙖𝙧𝙙𝙞𝙣𝙜 𝙥𝙧𝙤𝙘𝙚𝙨𝙨 𝙛𝙧𝙤𝙢 6 𝙢𝙤𝙣𝙩𝙝𝙨 𝙩𝙤 3 𝙢𝙤𝙣𝙩𝙝𝙨 for the customer experience teams. This achievement was realized through meticulous analysis of team requirements and identification of gaps in the existing curriculum.• Collaborated closely with key stakeholders to 𝙘𝙤𝙣𝙘𝙚𝙥𝙩𝙪𝙖𝙡𝙞𝙯𝙚, 𝙘𝙧𝙚𝙖𝙩𝙚, 𝙖𝙣𝙙 𝙨𝙪𝙨𝙩𝙖𝙞𝙣 𝙘𝙤𝙢𝙥𝙧𝙚𝙝𝙚𝙣𝙨𝙞𝙫𝙚 𝙣𝙚𝙬 𝙝𝙞𝙧𝙚 𝙤𝙣𝙗𝙤𝙖𝙧𝙙𝙞𝙣𝙜 𝙖𝙣𝙙 𝙤𝙣𝙜𝙤𝙞𝙣𝙜 𝙚𝙙𝙪𝙘𝙖𝙩𝙞𝙤𝙣 𝙩𝙧𝙖𝙞𝙣𝙞𝙣𝙜 𝙥𝙧𝙤𝙜𝙧𝙖𝙢𝙨 𝙨𝙥𝙖𝙣𝙣𝙞𝙣𝙜 𝙨𝙚𝙫𝙚𝙣 𝙙𝙞𝙨𝙩𝙞𝙣𝙘𝙩 𝙡𝙞𝙣𝙚𝙨 𝙤𝙛 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨within the Customer Success organization.I am enthusiastic about opportunities that enable me to engage in cross-functional collaboration with stakeholders. Leveraging my analytical skills, I am dedicated to identifying and effectively addressing the business's needs and goals.Do you want to know more about my background? I’d love to connect on LinkedIn!
Eventbrite
View- Website:
- eventbrite.com
- Employees:
- 815
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Training Program Lead - Global Customer SuccessEventbrite Apr 2023 - PresentNashville, Tennessee, United StatesI play a pivotal role in designing, owning, and measuring the effectiveness of the new hire onboarding and continuing education training initiatives of 7 lines of business across the customer success teams. Through close collaboration with stakeholders, I analyze, hone, and refine each training program to foster continued growth and operational excellence.• Orchestrated the onboarding efforts of 170+ agents, leaders, SME’s, and trainers during the company’s strategic transition to outsource its customer support center to an offshore model• Oversaw the design, development, and implementation of 160+ new hire onboarding training sessions (both instructor-led and self-guided) across the customer success teams• Serve as the primary point of contact between the Training Program, Product, Engineering, and Program Manager teams, ensuring seamless communication and collaboration
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Enablement Manager - Global Customer SuccessEventbrite Jul 2020 - Apr 2023Nashville, Tennessee, United StatesConducted a comprehensive analysis of the performance of the global Assisted Success teams to discern deficiencies in knowledge, workflows, and resources across multiple geos. Subsequently, devised and executed multiple training initiatives aimed at enhancing agent efficiency.• Pioneered a thorough overhaul of the existing new hire onboarding curriculum, yielding a substantial reduction in agent ramp-up time. This optimization streamlined the onboarding process for customer experience teams, diminishing the timeline from 6 months to 3 months• Implemented a new Learning Management System, entailing the development of workflows, back-end organization and structure, resource hubs, reporting mechanisms, and playbooks. This comprehensive system is designed for utilization by Enablement, leadership, and agents throughout the entire organization•Established and deployed an intake process for the Enablement team, significantly bolstering tracking, organization, and overall efficiency• Served as a key stakeholder in the 'go-to-market' process, collaborating closely with Product Operations. Oversaw agent training and awareness initiatives related to platform, tooling, and workflow changes, designed for seamless scalability across departments
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Learning And Development SpecialistEventbrite Nov 2019 - Jul 2020Nashville, Tennessee, United StatesProvided direct assistance to the Senior Learning and Development Specialist in the conception and hands-on facilitation of training programs specifically tailored for the North American Customer Experience team.• Functioned as a primary facilitator, taking charge of designing, owning, and leading a comprehensive certification program tailored for aspiring facilitators. This program focused on imparting knowledge in Adult Learning Theory fundamentals, best practices, and a detailed overview of the Training team's facilitation processes•Spearheaded the end-to-end process of designing, developing, and implementing the entire new hire onboarding curriculum for the North American Customer Experience teams•Assumed responsibility for overseeing all training resources and initiatives pertinent to product launches within the North American Customer Experience teams
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Customer Experience AssociateEventbrite Oct 2019 - Nov 2019Nashville, Tennessee, United StatesIn addition to the standard responsibilities associated with the role of a Customer Experience Representative:• Assumed accountability for addressing and de-escalating customer complaints that extended beyond the initial resolution scope of the Customer Experience Representatives• Collaborated closely with the Quality team to actively monitor, assess, and disseminate peer feedback concerning the casework executed by the Customer Experience team
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Customer Experience RepresentativeEventbrite Oct 2017 - Oct 2019Nashville, Tennessee, United StatesAddressed and analyzed customer inquiries to effectively resolve challenges and uphold a uniform brand experience.• Engaged as an enthusiastic participant in company challenges, showcasing a keen ability to highlight customer feedback and identify platform inefficiencies. Additionally, proposed alternative solutions, resulting in the accolade of winning an award for the Brainbash Challenge, specifically focusing on the enhancement of the 'Repeating Events' tool.• Accrued the distinction of being recognized as the 'Most Valuable Briteling' by peers, acknowledging the demonstrated support and guidance extended to team members• Met and exceeded KPI goals while responding to customer queries through diverse communication channels, including phone, chat, and email.
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Optometric TechnicianAnderson Eyecare Feb 2017 - Oct 2017HermitageFacilitated optometrists in conducting comprehensive eye examinations, encompassing the following responsibilities:• Guiding patients through pre-testing examinations, ensuring a seamless and efficient process• Managing and updating records related to contact lenses for patients, utilizing ExamWriter and Officemate platforms• Corresponding with the office and patients through various channels such as email, phone, and fax, maintaining effective communication• Monitoring and tracking inventory levels for the office, specifically overseeing supplies such as contacts, eye drops, and other essential office materials.
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Adult Ell InstructorIevp Feb 2016 - Aug 2017HermitageConceptualized and executed language instruction programs, offering comprehensive support and guidance to English Language Learner (ELL) students. Collaborated seamlessly with fellow educators and staff to foster a positive and conducive learning atmosphere.• Undertook the responsibility of delivering adult ELL instruction at IEVP satellite locations in the Nashville area, catering to a diverse demographic of 40+ students spanning various age groups.• Prepared eligible students for their civics examination, a pivotal component of the US citizenship application process• Actively contributed to the planning and execution of company events, including graduation ceremonies and initiatives focused on cultural appreciation and knowledge sharing.
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Native English TeacherJayu Elementary School May 2014 - Feb 2016Munsan, Gyeonggi-Do, KoreaDeveloped and implemented engaging English language lessons tailored to address the diverse proficiency levels of students. Established and upheld an inclusive and secure classroom environment, promoting an atmosphere conducive to learning and active student engagement.• Undertook the role of instructing the English language to elementary-level students, spanning from the third to sixth grade. Responsibilities encompassed enhancing grammar and writing skills, conducting listening comprehension exercises, and ensuring proficient speaking abilities in accordance with school and government policies• Spearheaded and supervised English camps at Jayu Elementary, concurrently providing assistance in coordinating English camps at Hanmin High School during both summer and winter vacation periods
Kayla Miller Education Details
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English Language And Literature, General
Frequently Asked Questions about Kayla Miller
What company does Kayla Miller work for?
Kayla Miller works for Eventbrite
What is Kayla Miller's role at the current company?
Kayla Miller's current role is Training and Development Manager | Global Customer Success | Instructional Design for ILT, Virtual, and Asynchronous Learning | Increasing employee confidence and efficiency.
What is Kayla Miller's email address?
Kayla Miller's email address is ka****@****ite.com
What is Kayla Miller's direct phone number?
Kayla Miller's direct phone number is (540) 689*****
What schools did Kayla Miller attend?
Kayla Miller attended Cumberland University.
Who are Kayla Miller's colleagues?
Kayla Miller's colleagues are Vitor Malta Pierucci, Brian Chung, Ariadna Martín Sánchez, Vince Tambellini, Anees Ahmad, Mislene Lopes, Emma Nickle.
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Kayla Campbell
Seattle, Wa3capitalone.com, comcast.net, email.wm.edu2 +142544XXXXX
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Kayla Miller
Chicago, Il1roberthalf.com -
4nextech.com, integraconnect.com, palmharbordermatology.com, palmharbordermatology.com3 +172778XXXXX
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