Kay Morris Email & Phone Number

City Of Bristol, England, United Kingdom

• Provide 2nd and 3rd line technical support to the business for all supported applications.
• Utilise the associated O365 technologies to enhance the functionality of SharePoint and Teams.
• Work with the wider IT department to build products and services which are easy to operate, scale and secure.
• Assist with the migration of documents from other applications and shared drives to SharePoint.
• Contribute towards the designing, testing, operating and improvement of all supported applications.
• Monitor, maintain, and troubleshoot supported applications, ensuring backup and recovery strategies are implemented and maintained.

Bristol, United Kingdom

• Provide 2nd and 3rd line technical support to the business for all supported systems.
• Pro-actively identify system enhancements that deliver improved functionality and/or technical efficiency to meet business need.
• Support concept and business case development by facilitating appropriate estimates and specifications by using custom requirement analysis templates tailored to each supported system.
• Ensure effective detailed design, development, testing and deployment of system changes and enhancements by planning, managing and working on each stage.
• Effectively test and deploy software updates, such as Microsoft SharePoint updates and ServiceDesk Plus patches.
• Provide systems training to key stakeholders in the business tailored to each stakeholder group.

Bristol, United Kingdom

• Provide 2nd and 3rd line technical support to the business.
• Pro-actively identify system enhancements that deliver improved functionality and/or technical efficiency to meet business need.
• Ensure effective detailed design, development, testing and deployment of system changes and enhancements.
• Effectively test and deploy Microsoft SharePoint updates.
• Provide systems training to key stakeholders in the business.
• Produce technical and procedural documentation.

Bristol, United Kingdom

Providing 1st and 2nd line support in a medium sized company with a wide range of software and hardware, including a bespoke booking system and Cisco telephony. Troubleshooting and analysing incidents and processing requests, prioritising them accordingly whilst working to SLA’s and KPI's and co-ordinating third parties. Producing technical and procedural.

Bristol, United Kingdom

Providing 1st and 2nd line support in a small company. Troubleshooting and analysing incidents and processing requests and prioritising them accordingly.