- Conducted heuristic evaluation and functionality testing to ensure product quality, user-friendliness,and project success- Revamped the user interface of a childcare management system, enhancing usability and aestheticappeal.

- Delivered multiple SaaS products through a comprehensive design process, including productresearch, market analysis, user interviews, information architecture, workflows, wireframes,mockups, prototypes, and usability testing. Iterated designs based on user feedback.- Led the redesign of a club management tool, enhancing its usability and focusing on grant fundingmanagement, resulting in a 40% increase in user satisfaction.- Managed the end-to-end design process for a facility and asset management system, implementingover 10 core features in an agile workflow, aiming to reduce onboarding costs by 30%.- Created detailed documentation for the facility management system, covering applicationintroduction, problem statements, personas, user journey maps, user interview findings, and designupdates. This documentation guided the design process and informed future development.- Collaborated closely with product owners, product managers, and other stakeholders to uncoverinsights, identify gaps, and communicate research findings effectively.

- Conducted a UX audit of the company website and competitor analysis to propose enhancements for the buyer's journey. - Designed wireframes and prototypes to improve website functionality and elevate user experience.

- Conducted comprehensive UX research, including competitor analysis, interviews, and questionnaires, to assist product managers in verifying user needs and product directions.- Defined and developed product requirements and brainstormed ideas in collaboration with product managers and the design team.- Worked with designers to create effective UI style guides for major products, ensuring consistency and enhancing user experience.- Produced high-quality design assets such as illustrations, brochures, presentations, and product labels to drive engagement and foster brand recognition.