SENIOR CLIENT SERVICE PROFESSIONAL ACTONE GROUP (AgileOne) – Houston, TXCLIENTS: Federal Reserve Bank (5th District), Yahoo Inc(RIF) – Reduction in workforceLed Contingent Workforce program policies and best practices with a strong emphasis on customer-centricity and a focus on streamlining processes• Collaborated cross-functionally with Client to achieve operational excellence, with a focus on SLA metrics, process efficiency, to support management in their recruitment efforts.• Created and analyzed data metrics to monitor client program and vendor performance, ensuring program compliance, mitigating risks and effectively managing third-party workers• Established strong partner relationships with client management, procurement, HR, and vendor teams, leading regular cadence meetings to discuss status, objectives and strategies• Led supplier optimization management processes for preferred staffing vendors, including but not limited to level of performance, labor categories and diversity classification• Engaged in proactive discussions with client management and vendors to identify operational challenges, propose solutions, and drive results• Conducted ongoing training and coaching demonstrations on VMS tool for client management teams and vendors• Created and delivered professional presentation materials, including SOPs, weekly orientations, process manuals, vendor best practices, quarterly vendor newsletters and QBRs, for audiences including client stakeholders, vendor teams, and the C-suite.• Managed projects, including planning and project direction, while partnering with core stakeholders to achieve project objectives.

SENIOR PROGRAM PROFESSIONAL MANPOWER GROUP (TAPFIN) – New York, NY / Houston, TX Clients: MetLife, CVS/AetnaProvided CWS support for client spend totaling $115-125 million, fulfilling a wide range of roles and volumes, spanning Corporate, Marketing, IT, Healthcare, Customer Service, Nursing, Pharmacy, and administrative positions.• Effectively managed day-to-day CWS operations for the respective program, including implementing and overseeing the requisition process within VMS tools like Fieldglass and Beeline. Prioritized orders, resolved conflicts promptly, and streamlined processes to ensure high standards of customer service for the clients• Collaborated with managers to identify recruiting requirements and developed effective recruiting plans and strategies• Contributed to the development, review, and clarification of job descriptions and profiles, specifying the competencies and skills required for successful recruitment• Developed Vendor/Supplier relationships, ensuring vendors upheld their contractual obligations by delivering high-quality candidates and services in a timely manner, contributing to the overall success of the client

• Accountable for end-to-end recruitment process for B2B Sales Representatives, including job description creation, sourcing, screening, pre-employment checks, compliance, and offer management, ensuring seamless hiring operations.• Developed productive relationships with business partners to align recruitment strategies to select top-tier candidates.• Cultivated connections with professional, minority, and community groups, as well as educational institutions, participated in recruitment events, and continuously nurtured a candidate pipeline. Additionally, supported internal development through collaboration on internal transfers and proactively sought opportunities for reassignment and lateral moves while ensuring compliance with tracking mandates.

Managed recruiting efforts for FTE corporate level positions located at company headquarters• Managed end-to-end talent acquisition efforts for corporate-level positions, including candidate assessment, interviews, travel coordination, and pre-employment processes while cultivating relationships with internal stakeholders and external resources.• Orchestrated a successful summer internship program, leveraging job fairs, prescreening, offer finalization, and comprehensive support for student participants, collaborating closely with university career services and professors to enhance campus recruiting strategies.• Led compensation analysis and negotiations, effectively managed recruitment costs and relocation expenses for new hires

• Spearheaded full lifecycle recruitment efforts for both corporate and high-volume call center service roles in a dynamic and challenging environment.• Collaborated with hiring managers to manage expectations and formulate strategies for filling open positions across all organizational levels. Identified and assessed top talent through direct sourcing, networking, and online resources.• Established and nurtured strong relationships with business partners and applicants, guiding them through the entire recruitment process and efficiently placing temporary employees using the Fieldglass database.• Streamlined the new employee onboarding process by extending and crafting offers, overseeing background checks, collecting new-hire forms, and conducting new-hire orientation sessions.• Actively participated in various career fairs and recruiting events as needed to source and engage potential candidates.

• Provided comprehensive support to the HR Department, HR Director, HR Manager, and HR Generalist by managing a wide range of tasks. These included maintaining a master calendar, drafting internal and external correspondence, screening resumes, scheduling interviews, and providing informed responses to incoming inquiries. Additionally, I coordinated and participated in career job fairs and spearheaded the successful execution of the summer internship program through research and planning.• Coordinated all aspects of divisional recruiter meetings, demonstrating exceptional organizational skills. This entailed arranging speakers, reserving conference rooms, coordinating catering, setting up videoconferencing and conference calls, composing agendas, and maintaining the master recruitment contact spreadsheet.