Kay Ryan Email and Phone Number
Kay Ryan's Location
United Kingdom, United Kingdom
Kay Ryan's Contact Details
Kay Ryan work email
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Kay Ryan personal email
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Kay Ryan phone numbers
About Kay Ryan
An accomplished and dynamic Director with a track record of delivering organisational strategy, supporting the definition of company goals, and regularly evaluating performance as part of a continuous improvement approach. Successfully driven efficiency and quality standards across aviation, hospitality, and leisure industries and confident utilising expertise in growth, customer service, operations, health and safety, and quality standards to support colleagues and support the corporate strategy. Utilises collaborative skills with colleagues and stakeholders to constructively challenge working practices to ensure organisational objectives are achieved. Confident in overseeing budgets while ensuring strict governance is embedded into working practices.
Kay Ryan's Current Company Details
Kay Ryan Work Experience Details
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Non Executive DirectorDavid Macbrayne Ltd Dec 2023 - PresentGbDavid MacBrayne Ltd (DML) is wholly owned by Scottish Ministers and is a key component of the transport network, providing lifeline ferry connectivity to the Scottish Islands and remote communities. DML transports 5m passengers annually and operates 26 ports within the UK.• Key member of the Board, extensively engaging with Scottish Ministers and sharing knowledge and expertise of transport, leisure and customer service. • Pro-actively providing input to strategy and change initiatives while ensuring governance is embedded into decision making. • Actively encouraging a culture of continuous improvement and decision making according to the requirements of the communities the organisation services.
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RetirementCareer Break Apr 2023 - Dec 2023For now I’m happily taking a break and enjoying the summer. Permanent retirement ? who knows…..
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Special Advisor To The BoardLoganair Limited Jun 2022 - Mar 20239 Marchburn Place, Glasgow Airport, GbSpecial Advisor to Board (Fixed term post)• Led the commercial three-year revenue forecast and corporate PR involving the high-profile sale of Loganair ensuring strict governance was adhered to. -
Chief Commercial OfficerLoganair Limited Dec 2019 - Jun 20229 Marchburn Place, Glasgow Airport, GbAppointed as the Commercial Director to lead the transition away from a franchise partner operation which evolved to encompass the Customer Help Centre and Customer Relations which resulted in becoming Chief Commercial Officer in 2019. ntroduced the Greenskies initiative which has resulted in becoming the first UK airline to take an ambitious step towards managing and mitigating the environmental impact of flying by introducing a £1 charge to every customer flight, with an operations goal of becoming carbon neutral by 2040. Successfully implemented the new website, booking system, alongside an app ensuring there was a consistent brand tone, and the customer service journey was prioritised. Led the organisation to achieve 77% of turnover growth in the last five years which excluded the COVID-19 impact and have recently secured new routes for 2022. Continually sought ways throughout the pandemic to manage the financial impact by securing temporary government and corporate account lifeline contracts. Built and maintained customer trust by introducing FlexProtect which provided reassurance and flexibility should travel plans change during the pandemic. Established, developed, and maintained successful brand partnerships with Scottish Ballet, Clan Cancer, and Children’s Hospices across Scotland. Partnered with the Scottish FA as the official UK transport provider and carrier for the Women’s Team which has increased brand awareness.
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Commercial DirectorLoganair Limited Feb 2017 - Dec 20199 Marchburn Place, Glasgow Airport, Gb
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Commercial DirectorEastern Airways (Uk) Ltd Feb 2011 - Jul 2016Kirmington, North Lincs, GbIn this role I led the GDS, web and call centre operations covering commercial and sales management activities across agencies and corporate clients. I was responsible for marketing, customer service and public relations across the airline and identifying opportunities to enhance sales through targeting customer segments and groups. I oversaw the day-to-day ground operations, airport handling services and costs in line with business requirements and service level standards.I also implemented a new website ensuring this considered the target audience and optimised efficiency for users. I undertook a comprehensive analysis, consolidated available rate classes and products which supported consistent yield and revenue growth. -
Director Of YieldThomas Cook Group Jan 2004 - Nov 2010GbAs the Yield Director, I implemented and embedded an automated yield management system with a large project budget. I successfully restructured the department to effectively support the yield system and led the project as Business sponsor which led to the successful integration of people and processes following the Mytravel merger. I also implemented exception reporting to increase the effectiveness of managing the rate of sale at individual flight level. I also increased aircraft load factor year on year as well as reduce staff attrition/turnover through improving staff satisfaction and restructuring of the wider department. I created and introduced performance management processes for all staff members which led to a consistent approach and instilled a culture of continuous improvement. I devised and implemented a Yield Social Calendar and Staff Representative Group. I was also recognised with the CEO Award for the Yield Department at the Annual Conferences for being Results Orientated.Head of Lates Sales Jan 2004 - Apr 2005I was responsible for devising a comprehensive process to allow a daily review of sales to ensure that sales were maximised throughout. I also embedded a bed only sales with yield which exceeded first year targets by 100% and introduced enhancements to RMS to manage prices more effectively. I produced and obtained acceptance of Business case for departmental re-structure at Board level while also successfully led the project team to implement departmental structure on time and on budget. I was recognised with the CEO Award at Annual Conference for Driving Robust Decision Making as part of the Aviation Capacity Planning Team. -
Head Of Late SalesThomas Cook Group Jan 2004 - Apr 2005GbI was responsible for devising a comprehensive process to allow a daily review of sales to ensure that sales were maximised throughout. I also embedded a bed only sales with yield which exceeded first year targets by 100% and introduced enhancements to RMS to manage prices more effectively. I produced and obtained acceptance of Business case for departmental re-structure at Board level while also successfully led the project team to implement departmental structure on time and on budget. I was recognised with the CEO Award at Annual Conference for Driving Robust Decision Making as part of the Aviation Capacity Planning Team.
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Director Revenue ManagementThistle Hotels Oct 1998 - Dec 2003London, Greater London, GbIn this role I established a centralised revenue management teams and introduced individual hotel managers to lead increased efficiency. I embedded a company-wide audit process to effectively monitor selling skills and rate compliance and developed an overall revenue culture within the group which focused on maximising the profit from every possible facet. I also successfully introduced seamless connectivity between hotels and electronics distribution systems and a Centre of Excellence Programme across the group. -
Front Office Development ManagerRadisson Edwardian Mar 1998 - Oct 1998London, GbAppointed to manage the project to plan and execute the implementation of Fidelio PMS within its 10 London Properties. Also conducted training and documented brand standards in terms of Reservation Procedures. -
Front Office Development Manager/Foh ManagerRadisson Edwardian 1995 - 1998London, GbDesigned and implemented the Yield Strategy across the 10 hotels. Co-established and ran a Rooms Division Graduate Programme and worked to improve the systems, and develop cost effective methods to enhance levels of service.
Kay Ryan Skills
Revenue Analysis
Yield Management
Travel Management
Tourism
Airlines
Pricing
Online Travel
Hotels
Management
Business Strategy
Business Planning
Aviation
Sales Management
Airports
Leisure
Amadeus
Marketing Strategy
Tour Operators
New Business Development
Strategic Planning
Sabre
Commercial Aviation
Hospitality
Training
Team Management
Contract Negotiation
Business Travel
Operations Management
Account Management
Travel Technology
Online Marketing
Customer Satisfaction
Iata
Civil Aviation
Event Management
Hospitality Industry
Pricing Strategy
Revenue Forecasting
International Sales
Incentive Travel
E Commerce
Airline Management
Hotel Booking
Charter
Incentives
Airport Management
Leisure Travel
Ticketing
Revenue Management
Flights
P&l Management
Kay Ryan Education Details
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Loughborough UniversityManagement -
Thomas Cook Group PlcSenior Management Development Programme
Frequently Asked Questions about Kay Ryan
What company does Kay Ryan work for?
Kay Ryan works for David Macbrayne Ltd
What is Kay Ryan's role at the current company?
Kay Ryan's current role is Board Non Executive Director | Brand Maker | ED&I Advocate | Mentor.
What is Kay Ryan's email address?
Kay Ryan's email address is ka****@****ook.com
What is Kay Ryan's direct phone number?
Kay Ryan's direct phone number is +4414184*****
What schools did Kay Ryan attend?
Kay Ryan attended Loughborough University, Thomas Cook Group Plc.
What skills is Kay Ryan known for?
Kay Ryan has skills like Revenue Analysis, Yield Management, Travel Management, Tourism, Airlines, Pricing, Online Travel, Hotels, Management, Business Strategy, Business Planning, Aviation.
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