Kay Shoemaker Email & Phone Number

Support Remedy and Westaff Franchise owners in Eastern US. Guide Franchisee Organizations toward activities that will build long term solid business foundations. Activities include market share/revenue growth, leadership and development of Franchise sales organizations and operational excellence.Act as a liaison between field operations and Corporate to ensure timely resolutions to sales and operational issues.

Responsible for emerging market openings and subsequent sales and operations for new branch business units in the Northern Kentucky, Cincinnati and West Ohio markets. Reengineered market penetration strategies for Central Ohio and the Cincinnati Tri-State area market.  Lead organic growth strategies in two of the largest mid-west cities in the US  Established Elwood presence in opening the Florence, Kentucky Branch – July, 2012 achieving steady month over month growth in 2012  Spearheaded implementation of branch locations search, talent acquisition and staff development.  Designed regional full time staff foundation including recruiting, sales and on-site team support.

Head of a network of 18 branches inclusive of 8 on-site programs in the Central Ohio market. Exceeded top line sales growth and bottom line profitability Transformed a 60 million dollar regional reorganization to better utilize staff in segmented business line disciplines to improved both profitability and client satisfaction.  Accountable for top and bottom line financial performance within Region. Managed Regional MSP/VMS Programs. Liaison between Corporate and local Customer  Implemented individualized staffing solutions to a range of clients in the banking, retail and automotive sectors Consulted with clients to formulate strategies to achieve goals and develop results oriented programs  Drove sales initiatives in strategic accounts and provide exceptional service delivery  Strengthened sales efforts within sales team for all local and regional accounts Utilized Best Practices in areas of client retention, turnover and account management

Drove sales, order fulfillment, quality control and relationship enhancement within assigned portfolio of accounts. National field contact for conflict resolution, solution implementation and recruiting strategies for field servicing offices. Retained 100% of portfolio accounts at next renewal date. Responsible for coordination and relationship enhancement between Kelly Corporate Account Teams, local leadership and regional servicing branches.  Oversaw a corporate Account portfolio of $50 million dollars in annual spend Developed staffing solutions and worked through issues and concerns with positive outcomes.  Facilitated strategic partnerships with client decision makers, relationship owners and local Kelly management teams to drive sales and service excellence within assigned accounts  Drove sales, development and account penetration at all locations. Achieved Corporate sales and profitability goals with all client accounts