Experienced Customer Relationship Manager with a demonstrated history of working in the manufacturing and retail industry. Skilled in Customer Service for UK, Export and Contract, Trend Analysis, Customer Retention, Store Management, Loss Prevention, and Inventory Management. Strong sales professional who believes that loyalty in their job gives back by way of loyalty from their customer.
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Technical Co-OrdinatorSamuel HeathEngland, United Kingdom -
Technical Co-OrdinatorSamuel Heath Apr 2022 - PresentBirmingham, England, United Kingdom -
Customer Relationship ManagerBard & Brazier Ltd Nov 2019 - Apr 2022Wolverhampton, England, United Kingdom
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Sales & Purchasing SupervisorBard & Brazier Ltd Mar 2014 - Nov 2019Wolverhampton, United KingdomManaged the procurement of all high quality components; building and maintaining strong long standing supplier relationships.Decreased material expenses by researching and analysing suppliers, negotiating new contracts and monitoring performance.Maximised profitability by effectively managing supplier spends; keeping supplier spends in line with sales trends.
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Interim Store ManagerMothercare Jul 2012 - 2014Interim store manager at Mothercare Solihull. Role demands a high expectation of providing world class customer satisfaction, which I thrive on. Responsible for the daily managing of 30 members of staff.Motivating staff to exceed sales targets and ensure store efficiency.Monitoring local competitors and awareness of market trends.Managing K.P.I budgets set by the head of stores.Managing shrinkage and reducing stock loss.Maintaining accurate records of all pricing, sales, and activity reports.Ensuring all Health and safety, Policies and procedures are adhered to. -
Store ManagerMothercare 2004 - Jul 2012Started Mothercare as a warehouse lead in 2004, progressed and promoted to store manager in 2010.Completed point of sale opening and closing procedures.Scheduled and led daily store meetings for all employees to discuss sales performance and provided platform for all to share ideas and voice concerns.Managed inventory control, cash control and store opening and closing procedures.Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Kay Stead Skills
Kay Stead Education Details
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Park Hall Academy, Birmingham, Uk
Frequently Asked Questions about Kay Stead
What company does Kay Stead work for?
Kay Stead works for Samuel Heath
What is Kay Stead's role at the current company?
Kay Stead's current role is Technical Co-Ordinator.
What schools did Kay Stead attend?
Kay Stead attended Park Hall Academy, Birmingham, Uk.
What skills is Kay Stead known for?
Kay Stead has skills like Store Management, Retail, Visual Merchandising, Merchandising, Loss Prevention, Profit, Retail Sales, Store Operations, Fashion, Inventory Management, Trend Analysis, Pos.
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