Kay Sterndale-Clark Email and Phone Number

Led team responsible for auditing clinician certifications and supporting sales initiatives, ensuring quality service delivery.● Worked with and supported sales team members in providing quality service to clients and clinicians through complete andaccurate clinician documents.● Viewed and audited certifications for all clinicians.● Streamlined credentialing processes, reducing verification time by 20% and improving accuracy.● Developed and implemented training programs, enhancing team efficiency and knowledge retention.● Leveraged advanced data analysis skills to provide actionable insights for process improvements.● Maintained confidentiality and managed sensitive information with discretion and professionalism.● Supervised core team, including assigning out daily tasks.

Advocated for patients by navigating financial assistance programs, including Medicare and Medicaid.● Facilitated application for state-funded and federally funded assistance, achieving 30% increase in successful applications.● Utilized strong communication and problem-solving skills to resolve complex patient cases.● Adapted to technological changes and executed system improvements, enhancing service delivery.● Billed healthcare and third-party insurance as well as implementing medical coding.● Performed adjustment claims with CMS1500/837P

● Managed insurance and billing processes, ensuring compliance with governmental regulations along with medical coding.● Developed training materials for new hires, contributing to 15% reduction in onboarding time.● Assisted in billing-related edits, improving the center's revenue cycle management.

●Performed complex clerical tasks and public interactions, managing county personal property assessments.● Conducted data collection and research for property appraisals, supporting accurate and timely assessments.

●Oversaw office operations, including payroll and customer service, ensuring smooth business processes.● Enhanced sales via effective communication and problem solving, maintaining high customer satisfaction.

● Focused on sales and customer service excellence, adapting to diverse client needs.● Built strong relationships with local businesses, driving collaborative marketing efforts.