Kay Thomas Email & Phone Number

San Jacinto, Ca, Us

Redlands, California, United States

Redlands, California

• Serve as confidential assistant and key support staff person to Department Chairs and eleven faculty.• Coordinate and implement day-to-day office operations including scheduling meeting spaces and submitting repair requests. • Process mail, provide assistance/information in person and by telephone to visitors, faculty, students and parents. • Monitor department budget transactions, prepare purchase orders, check requests, order and maintain office supplies. • Represent… Show more • Serve as confidential assistant and key support staff person to Department Chairs and eleven faculty.• Coordinate and implement day-to-day office operations including scheduling meeting spaces and submitting repair requests. • Process mail, provide assistance/information in person and by telephone to visitors, faculty, students and parents. • Monitor department budget transactions, prepare purchase orders, check requests, order and maintain office supplies. • Represent departments, as needed, in working with other campus departments, including the Dean’s office. • Provide support during faculty search processes, when necessary; prepare and maintain associated paperwork, arrange meetings and travel logistics for candidates and advise faculty of University policies and procedures. • Coordinate activities, recommend discipline, hire, train, complete performance evaluations and approve bi-weekly timesheets for eight student workers. • Utilize EPiServer to edit, update and maintain department websites. Show less

Eastern Municipal Water District

• Successfully reviewed and transferred 600 plus personnel files from paper to electronic. • Forwarded completed files to Records Management for retention.• Supported Executive Assistant and Director of Human Resources. • Processed monthly service awards; ordered, sorted and distributed department supplies.• Completed employment verification requests; filed confidential employee documents and materials. • Answered and screened Human Resource phones; scanned and filed… Show more • Successfully reviewed and transferred 600 plus personnel files from paper to electronic. • Forwarded completed files to Records Management for retention.• Supported Executive Assistant and Director of Human Resources. • Processed monthly service awards; ordered, sorted and distributed department supplies.• Completed employment verification requests; filed confidential employee documents and materials. • Answered and screened Human Resource phones; scanned and filed personnel and medical documents. • Processed employee tuition and certificate reimbursement requests according to policy; applied 90% reimbursement rule before submitting to Payroll. Show less

Riverside, California

• Recruited, interviewed, hired, and supervised qualified clerical staff. • Coordinated all clerical and administrative work for 20 File Clerks, Insurance Utilization Coordinators and Medical Records Technicians in two office locations. • Participated in weekly management meetings focused on securing physician signatures on outstanding orders in an effort to collect past due billable services.• Maintained appropriate staffing levels; reviewed, approved and submitted bi-weekly… Show more • Recruited, interviewed, hired, and supervised qualified clerical staff. • Coordinated all clerical and administrative work for 20 File Clerks, Insurance Utilization Coordinators and Medical Records Technicians in two office locations. • Participated in weekly management meetings focused on securing physician signatures on outstanding orders in an effort to collect past due billable services.• Maintained appropriate staffing levels; reviewed, approved and submitted bi-weekly time-sheets to Payroll. • Ran and distributed batch error reports and ensured all were cleared prior to monthly closing cycle. Show less

• Calendared, coordinated and scheduled meetings and conference calls for the Directors of Clinical Operations and Quality Management. • Independently composed and edited business letters, memos and reports.• Prepared Board agenda items; coordinated conference calls for those not able to attend. • Collected and reviewed department time-cards; tracked and recorded employee absences. • Processed orientation packets for new/termed employees; issued Continuing Education Units… Show more • Calendared, coordinated and scheduled meetings and conference calls for the Directors of Clinical Operations and Quality Management. • Independently composed and edited business letters, memos and reports.• Prepared Board agenda items; coordinated conference calls for those not able to attend. • Collected and reviewed department time-cards; tracked and recorded employee absences. • Processed orientation packets for new/termed employees; issued Continuing Education Units (CEU’s).• Maintained annual competency forms and detailed records of annual agency Environmental Health Permits.• Received and electronically filed quarterly employee Infection Control Reports. • Maintained and distributed on-call schedules/calendars for Medical Directors, Managers and Certified Wound Ostomy Care Nurses (CWOCN’s). Show less

Corona, California

• Performed general reception duties and answered 20-30 daily calls on multi-line telephone system. • Greeted customers and vendors, processed and tracked telephone and online orders.• Managed Outlook calendar for six Administrative team members; distributed weekly employee paycheck and filed paid invoices.

Wellington Foods, Inc.

• Performed general clerical work at various businesses in the Riverside/Corona area. • Routed incoming telephone calls; received, sorted and distributed incoming mail and other correspondence. • Prepared and sent outgoing mail and packages; photocopied, scanned and faxed documents.• Greeted and checked-in business visitors and guests.

Perris, California

• Effectively managed 80 to 100 inbound customer service telephone calls per day. • Used problem-solving and critical thinking skills to resolve verbal and written merchandise complaints.• Supported Email Specialists by responding to and resolving website inquiries and requests. • Won first quarter “Keep Your Eye on the Prize” award for reporting the most repeatedly defective products resulting in a 2% reduction of lost sales/postage return fees and earned accuracy bonus 9 out of… Show more • Effectively managed 80 to 100 inbound customer service telephone calls per day. • Used problem-solving and critical thinking skills to resolve verbal and written merchandise complaints.• Supported Email Specialists by responding to and resolving website inquiries and requests. • Won first quarter “Keep Your Eye on the Prize” award for reporting the most repeatedly defective products resulting in a 2% reduction of lost sales/postage return fees and earned accuracy bonus 9 out of 10 months for 2011.• Received fifteen customer compliments for outstanding customer service by telephone, mail and email. Show less

Perris, California

• Routinely met weekly departmental goals of lowering call hold times and number of missed calls.• Trained two to three new employees per month; scheduled/conducted additional training, when necessary.• Monitored order technician calls and provided performance improvement feedback. • Printed and distributed representative audit reports; covered front desk.• Resolved escalated customer calls in a kind, diplomatic and tactful manner. • Documented weekly Customer Service and… Show more • Routinely met weekly departmental goals of lowering call hold times and number of missed calls.• Trained two to three new employees per month; scheduled/conducted additional training, when necessary.• Monitored order technician calls and provided performance improvement feedback. • Printed and distributed representative audit reports; covered front desk.• Resolved escalated customer calls in a kind, diplomatic and tactful manner. • Documented weekly Customer Service and Order Reject Reports. Show less

Riverside, California

• Coordinated executive calendars for the Senior Administrative Analyst and Administrative Manager.• Independently composed and drafted confidential correspondence and reports.• Reviewed and updated systems and processes to remain compliant with State and County policies. • Acted as Department Lead; coordinated daily office operations for a clerical team of 10-15 employees.• Ordered and distributed office supplies while adhering to a fixed department budget. • Created and… Show more • Coordinated executive calendars for the Senior Administrative Analyst and Administrative Manager.• Independently composed and drafted confidential correspondence and reports.• Reviewed and updated systems and processes to remain compliant with State and County policies. • Acted as Department Lead; coordinated daily office operations for a clerical team of 10-15 employees.• Ordered and distributed office supplies while adhering to a fixed department budget. • Created and maintained a custom Microsoft Access database for tracking daily facility work requests resulting in an 80% increase in efficiency and productivity. • Successfully resolved 40 plus facility work requests per week using the new Access tracking system. • Maintained badge and building security access system and camera equipment. • Improved communication as primary liaison between internal departments, maintenance contractors and outside vendors. Show less

Master Of Science - Ms, Organizational Leadership

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Business Administration And Management, General