Kay Thomas Cmgr Email & Phone Number

Shipley, Gb

Leeds, England, United Kingdom

Member of the programme leadership team overseeing a Jira migration for an International Betting company.- Managing account negotiations regarding rates and agreeing statements of work- Driving direction of work and management of analysis activities- Stakeholder engagement and management, up to board levelLed the continuous improvement workstream for a banking Digital Tribe, including: - Identification and priorisation of pain points across the Tribe- Analysis of… Show more Member of the programme leadership team overseeing a Jira migration for an International Betting company.- Managing account negotiations regarding rates and agreeing statements of work- Driving direction of work and management of analysis activities- Stakeholder engagement and management, up to board levelLed the continuous improvement workstream for a banking Digital Tribe, including: - Identification and priorisation of pain points across the Tribe- Analysis of Tribe communications- Implementing a new front door for incoming work- Establishing a single Jira instance for the delivery Tribe to manage overall workload- Implemented improvements to the onboarding and incident management processesBurendo Diversity and Inclusion (D&I) lead:- Established a new VMOST strategy for the community, ensuring strategic alignment to business objectives and vision- Represented Burendo at D&I events across Leeds- Held educational and awareness sessions with the Burendo community- Engaged with Marketing partner to raise awareness of the work the community is doing- Reviewed company policies and processes for inclusion and accessibilityLeading improvement workstreams within Burendo Tribe and Business Analysis PracticeMentoring Business Analysts for both Burendo and clients to help them develop in their rolesLine management of Business Analysts, supporting their growth and development Show less

Uk Wide

Founded new company to support business acquisition, purchasing a Live Role Play business including:- Acquisition Business Case- Long term Business Strategy- Acquisition agreement in principle- Letter of intent- Contract negotiation

- Established management board with a view to a long-term company acquisition.- Completed review and restructure of the operating model to improve control of the events. including communications to the volunteer base regarding the changes.- Company and event budget planning and financial management to ensure costs are controlled and pricing is appropriate.- Completed company policy review, ensuring legal compliance and inclusivity.- Co-ordinated volunteer leads to plan and run… Show more - Established management board with a view to a long-term company acquisition.- Completed review and restructure of the operating model to improve control of the events. including communications to the volunteer base regarding the changes.- Company and event budget planning and financial management to ensure costs are controlled and pricing is appropriate.- Completed company policy review, ensuring legal compliance and inclusivity.- Co-ordinated volunteer leads to plan and run effective and inclusive events.- Conducted review of technical infrastructure with recommendations made to improve the event and volunteer base support-Running events for up to 1500 people- Overseeing a volunteer staff base of 170- Budget management Show less

Bradford, United Kingdom

• Coordination of the development and implementation of new website, marketing and social media strategy.• Development of strategic direction for the charity and communication with members.• Oversight of charity finances, business planning, budgeting and fundraising, including securing funding to support the charity for the upcoming 5 years.• Drive conversations with local council and funding partners to secure funding.• Initiated a Covid safety assessment and ensure the… Show more • Coordination of the development and implementation of new website, marketing and social media strategy.• Development of strategic direction for the charity and communication with members.• Oversight of charity finances, business planning, budgeting and fundraising, including securing funding to support the charity for the upcoming 5 years.• Drive conversations with local council and funding partners to secure funding.• Initiated a Covid safety assessment and ensure the implementation of covid secure measures for the charity community centre.• Facilitated workstreams to ensure regulatory and legal compliance.• Decision maker in monthly Board meetings to oversee and manage the charity. Show less

Leeds, England, United Kingdom

• Refreshed the Community of Practice engagement to reinvigorate the team and adapt to team growth.• Completed assessment of Business Analysis capability across the department and developed a plan to upskill the team.• Supported Academy for new Business Analysts by writing, planning and delivering training content.• Line management, recruitment and development of Business Analysts.• Completed discovery with DWP client to define current position and aspirations for a new… Show more • Refreshed the Community of Practice engagement to reinvigorate the team and adapt to team growth.• Completed assessment of Business Analysis capability across the department and developed a plan to upskill the team.• Supported Academy for new Business Analysts by writing, planning and delivering training content.• Line management, recruitment and development of Business Analysts.• Completed discovery with DWP client to define current position and aspirations for a new, high-profile team aimed at reducing fraud and error in line with government expectation.• Supported stakeholders and project team to understand and manage delivery. Show less

Leeds, United Kingdom

• Upskilled project teams to deliver Agile methodology and ways of working with both internal and external clients for data-driven outcomes.• Diversity and Inclusion lead for department:o Initiated and led strategic programme of change to improve diversity and inclusion.o Defined workstreams, business case and benefits model for programme of work.o Implementation of new apprenticeship roles, including the development of marketing and recruitment approach to attract a wide… Show more • Upskilled project teams to deliver Agile methodology and ways of working with both internal and external clients for data-driven outcomes.• Diversity and Inclusion lead for department:o Initiated and led strategic programme of change to improve diversity and inclusion.o Defined workstreams, business case and benefits model for programme of work.o Implementation of new apprenticeship roles, including the development of marketing and recruitment approach to attract a wide variety of applicants and onboarding of new supplier partnerships.o Wider outreach to raise awareness of diversity and inclusion awareness across Technology Solutions, including development of new communication strategy.• Developed governance structure for the capture and realisation of benefits of c.£350m for national infrastructure client and gained buy-in at Director level• Communicated and embedded new governance structure with a wide range of senior stakeholders processes and benefits realisation governance with executive level stakeholders• Identified opportunities to a value of c.£3m to generate income for Capita through offering additional services to the client• Led business analysis across a number of different projects, including resource management, MI reporting, infrastructure, benefits.• Management of stakeholders from Directors to SMEs to ensure delivery is fit for purpose and managed effectively.• Established a high performing Business Analysis team to meet increased demand in the change portfolio.• Delivery of Business Requirements, Service Design and Process Design Show less

Leeds, United Kingdom

• Working with Scrum delivery teams to define and manage User Stories ensuring delivery of a fit for purpose CRM solution.• Providing strategic guidance on best practice guidelines for Agile requirements management.• Impact assessments across the Charity to identify and understand implications of the roll out of a new debt advice system.• Facilitated workshops with operational SMEs and senior management to identify and agree resolution to complex system functionality… Show more • Working with Scrum delivery teams to define and manage User Stories ensuring delivery of a fit for purpose CRM solution.• Providing strategic guidance on best practice guidelines for Agile requirements management.• Impact assessments across the Charity to identify and understand implications of the roll out of a new debt advice system.• Facilitated workshops with operational SMEs and senior management to identify and agree resolution to complex system functionality issues.• Production and presentation of option papers to Directors in order to gain buy in and approval for key change decisions.• Interpretation of Pega system workflow into business processes and operational documents.• Incorporation of new ways of working and strategic approaches for Business Readiness preparation.• Mentoring of junior BAs. Show less

Leeds

• Established a regular, cross-functional BA Forum to identify improvements and share best practice, including gaining senior management buy in for changes in BA operating model.• Process design and requirements elicitation for new end-to-end travel insurance CRM solution, following Agile methodology.• Cutover planning for migration of data to new solution.• Impact Assessment of GDPR legislation against programme delivery.• Developed requirements and conducted benefits… Show more • Established a regular, cross-functional BA Forum to identify improvements and share best practice, including gaining senior management buy in for changes in BA operating model.• Process design and requirements elicitation for new end-to-end travel insurance CRM solution, following Agile methodology.• Cutover planning for migration of data to new solution.• Impact Assessment of GDPR legislation against programme delivery.• Developed requirements and conducted benefits assessment for process automation (Robotics).• Creation and subsequent expansion of new offshore location (Cape Town) with third party supplier, including technology infrastructure, process outsourcing and performance management frameworks.• Development of outsourced, outbound calling capability pilot with new supplier.• Mentored new BA recruits and supported BA recruitment process. Show less

Crossflatts

• Completed due diligence on data for asset sales of £400m unsecured loans to two buyers and £2.7bn mortgages to single buyer.• Completed end-to-end requirements elicitation and data mapping for both sales, working with internal teams, third party suppliers and buyers to deliver successful data migrations.• Developed requirements and decommissioning plan for data and systems remaining following the sales.• Managed and impact assessed change requests raised with the project by UKAR… Show more • Completed due diligence on data for asset sales of £400m unsecured loans to two buyers and £2.7bn mortgages to single buyer.• Completed end-to-end requirements elicitation and data mapping for both sales, working with internal teams, third party suppliers and buyers to deliver successful data migrations.• Developed requirements and decommissioning plan for data and systems remaining following the sales.• Managed and impact assessed change requests raised with the project by UKAR, the buyer and associated third parties.• Facilitated the delivery of regulatory management reporting.• Supported internal and external communications and provided operational support at Go Live. Show less

Pudsey, Leeds

• Completed requirements elicitation and documentation for three complex projects. Improving processes for demand forecasting and management of FTE across Direct Line Group, supporting the projects from inception to delivery.• Completed impact assessments on projects being implemented across the business.• Completed a feasibility study for the changes in working practices between the two main planning and forecasting departments.• Incorporated significant scope changes into project… Show more • Completed requirements elicitation and documentation for three complex projects. Improving processes for demand forecasting and management of FTE across Direct Line Group, supporting the projects from inception to delivery.• Completed impact assessments on projects being implemented across the business.• Completed a feasibility study for the changes in working practices between the two main planning and forecasting departments.• Incorporated significant scope changes into project workload and delivered the related forecasting models to the business.• Completed solution design documentation for the development of the new predictive demand forecasting models.• Worked alongside third party and in house developers and testers to ensure the new models were built to specification.• Trained and mentored a member of the team to take on the Business Analyst role for both project delivery and BAU improvements. Show less

• Completed operating model reviews to identify changes in structure and processes to support the long term reduction of cost base of the force. (Press Office, Crime Management, Force Control Room and Duties Management).• Worked with civilians and officers, at all ranks, to identify options and gather requirements for improving software, operational hierarchy and associated processes.• Developed tender documents for the purchase of a new Duties Management COTS software package and… Show more • Completed operating model reviews to identify changes in structure and processes to support the long term reduction of cost base of the force. (Press Office, Crime Management, Force Control Room and Duties Management).• Worked with civilians and officers, at all ranks, to identify options and gather requirements for improving software, operational hierarchy and associated processes.• Developed tender documents for the purchase of a new Duties Management COTS software package and supported the tender process throughout.• Designed documentation and templates for the force Business Change team and coached other Business Analysts within the Force. Show less

• Gathered and defined requirements, designed and implemented processes for the handover of work to migrate legacy Life and Pensions policies to a third party provider.• Defined the functional and non-functional requirements for the replacement of the e-commerce pension scheme billing platform and completed an Impact Assessment for removal of the functionality.• Completed gap analysis for the migration of pension schemes onto a new platform and worked with Swiss Re to address the gaps… Show more • Gathered and defined requirements, designed and implemented processes for the handover of work to migrate legacy Life and Pensions policies to a third party provider.• Defined the functional and non-functional requirements for the replacement of the e-commerce pension scheme billing platform and completed an Impact Assessment for removal of the functionality.• Completed gap analysis for the migration of pension schemes onto a new platform and worked with Swiss Re to address the gaps identified.• Designed and wrote a customer communications document to explain the changes to customers. Show less

• Identified areas for improvement, implementing management information and reporting systems, process improvements and introduction of lean six sigma methodology within the Financial Advisor Commission teams.

• Improved ways of working to transform teams into high performers. Involved performance management, process reviews and managing complaints. As well as supporting offshoring activities in Pune, India.• Design and implementation of the Financial Advisor Commission Helpdesk and managed the team during the first weeks of operation.