The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.-Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details-Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service -Ensure compliance with all insurance client requirements, processes and metrics -Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery -Communicate all customer requests and needs to appropriate team members-Provides positive energy when greeting customers in person and on the phone-Understanding of all required Insurance programs and procedures-Participate in daily “production walks” with the Management Team, as required-Support all team members when required-Participate in monthly Health & Safety and staff meeting (if required)-Attend training, information sessions and workshops recommended by Store Manager -Maintain the store's KPI’s by maximizing role performance-Uphold the company's Core Values : Honesty, Integrity & Respect

~ Work closely with the Office Manager/General Manager to create a team environment producing high performance results~ Create and maintain a front office environment of World Class Customer Experience through example~ Assist with providing the front office teammates with the necessary tools, training and information to effectively perform their jobs~ Ensure center’s consistent application of all Caliber SOPs through ongoing training and monitoring~ Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery~ Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates.~ Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards~ Complete all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner~ Ensure controllable expenses are within acceptable guidelines~ Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary~ Other duties as assigned

~ General office management ~ Basic accounts receivable and accounts payable~ Proofreading and editing manuscripts/articles~ Updating website~ Organizing public appearances and making travel arrangements

~ Maintain inventory and equipment at 5 locations~ Inventory, Order, Re-stock food and supplies~ Ensure proper food handling and storage~ Daily cash handling; count and record daily sales and expenses; maintain balance sheets~ Organize and maintain volunteer schedules and handbook~ Verify background checks~ Create sports league registrations and update website as needed

~ Light housekeeping~ Meal Preparation~ Companionship~ Personal Care~ Medication Reminders

~ Management of child/facility records~ Basic bookkeeping system~ Management of monthly meal plans according to USDA guidelines ~ Timely paperwork submission ~ Create weekly lesson plans~ Conduct client interviews

~ Merchandising/marketing with natural food retailers ~ Purchase order submission~ Coordination of monthly sales materials~ Management of monthly audit system ~ Management of internal documents and communication of company changes

~ Coordination of monthly sales materials ~ Management of the monthly audit system, including development of a data tracking program~ Developed/implemented procedure for retail event support~ Management of internal documents and communication of company changes~ General office management