I oversee and nurture relationships with key enterprise clients, ensuring their satisfaction and driving business growth through strategic planning, and tailored supply chain solutions.Key Responsibilities:Client Relationship Management: Build and maintain strong, long-term relationships with enterprise clients, acting as their primary point of contact and understanding their business objectives. Address client inquiries and resolve issues promptly, coordinating with internal teams to deliver effective solutions and ensure high levels of client satisfaction.Operation Planning: Collaborate with clients and internal teams to develop and implement effective operational plans that align with client objectives and enhance overall efficiency and performance.

As a Warehouse Coordinator, I join daily inbound and outbound operations for e-commerce, FBA, FBM, and B2B customers, ensuring smooth workflows, safety, and quality standards. Key Responsibilities:Logistics Management: Join inbound and outbound logistics operations, including order processing, inventory management, and shipment coordination for e-commerce, FBA, and B2B clients.WMS Implementation: Introduced and implemented a Warehouse Management System (WMS) from the ground up, tailored to different customers' and different warehouse needs. This system plays a key role in our company's operations and significantly benefits our customers.Safety and Quality Assurance: Enforce safety protocols and compliance measures, conduct regular audits, and maintain quality control processes to meet customer expectations.Team Leadership and Process Optimization: Lead and motivate warehouse staff, providing training and support. Identify and implement process improvements to enhance efficiency and reduce costs.

Co-founded and branded the company, and managed three new branches, generating 6 figures monthly revenue. Oversaw site selection, setup, recruitment, and training.Team Leadership and EfficiencyLed a team of 15+ staff, creating SOPs for training, production, inventory, and operations. Implemented cost control measures to optimize resources and reduce expenses.Digital and Marketing StrategyEstablished a digital platform to streamline operations and integrated online ordering systems. Led online marketing on Dianping, WeChat, Eleme, and Meituan, boosting presence and engagement.Operational OversightEnsured compliance with standards and optimized performance metrics to improve sales, inventory turnover, and customer satisfaction.

As a Marketing Specialist in the competitive food and beverage industry, I enhanced the company's online presence and integrated digital strategies with in-store operations. Key responsibilities and achievements include:Online Presence Management: Created and managed the Dianping and WeChat accounts, significantly increasing customer engagement and visibility.Top Ranking Achievement: Positioned the restaurant as the most searched establishment in Shanghai on Dianping weekly, boosting foot traffic and online orders.System Integration and Visual Design: Integrated online systems with in-store operations for a seamless customer experience and led visual design for online platforms, ensuring a cohesive brand image.Marketing Strategy Development: Developed and executed marketing strategies, increasing brand awareness and revenue growth.This role provided a deep understanding of digital marketing in the F&B sector, project management skills, and a results-driven approach.

• Started as an intern but quickly had the responsibility of leading and organizing a team of interns, ensuring seamless collaboration on social media projects for "Jinka Life" magazine, a professional publication sponsored by China UnionPay.• Developed and executed engaging strategies across social media platforms to target regulatory agencies and financial institutions, managing all associated accounts.• Planned and curated content to maintain consistent branding and messaging, ensuring alignment with organizational goals.• Designed data analysis templates and generated comprehensive reports, providing key insights to drive future content strategies and enhance audience engagement.• Achieved a remarkable 200% increase in social media followers during the tenure of managing the company's platforms.