Serkan Kaya Email & Phone Number

Istanbul, Turkey

Build Customer Relationships· Developing and maintaining relationships with regional/global customer executive stakeholders to drive global revenue growth in assigned accounts· Building deep network of contacts and knowledge of assigned strategic accounts · Managing the engagement with the customer as a strategic alliance relationshipAccount Strategy/Planning· Setting long term vision for accounts.· Inspiring global cross functional teams to develop creative solutions for customer and implementing complex initiativesSolution Selling· Synthesizing customer’s business needs, challenges, and technical requirements and recommending the best PCCW Global solutions· Leveraging external partners to drive solution development in new areas/prospectsContract Management/Renewals· Proactively addressing high churn risk customers, leveraging internal resources and external partners to resolve issues· Driving customer contract renewals and negotiations to protect revenue· Developing, defining and implementing global channel/reseller relationships with targeted accountsPipeline Management· Managing prioritization of opportunities for short- and long-term pursuits to achieve regional/global objectives· Analyzing trends across the account and developing plans to minimize and forecast churnNegotiation· Managing complex commercial offer and contract negotiations, leveraging internal resources as needed to obtain best commercial terms possible

Istanbul, Turkey

* Managing global data transportation business portfolio targeting wholesale, corporate, government and broadcaster segments in Turkey, Middle East, North Africa and Caucasus regions* Increasing Turk Telekom’s presence and credibility through building and driving superior customer engagement and relationship management by identifying key external stakeholders* Working with key stakeholders, developing and executing sales plans and leading a team of account managers* Ensuring adherence of established commercial principles and credit governance* Qualifying sales opportunities, define/execute account plans and position Turk Telekom International for tenders* Developing partnerships with selected carriers with a win-win approach to avoid zero sum games* Executing on sales by initiating meetings, provide presentations/demos and initiate follow-up actions in order to close deals* Providing appropriate management information as required in an accurate and timely manner

Istanbul, Turkey

* Retaining and growing business (revenue & margin) from assigned accounts in Turkey, Middle East, North Africa and Caucasus regions* Ensuring effective service delivery and customer satisfaction* Deep end to end understanding of data transportation services portfolio from functionality through to technical product delivery and daily support* Effectively managing the contracts to ensure proper credit management, assessment and cash collection* Identifying, generating and developing profitable sales opportunities across assigned accounts by gaining a thorough understanding of the customers’ short, medium and long term requirements* Updating sales funnels, providing sales status reports and providing feedback and requirements on new product or business opportunities

Istanbul, Turkey

* Managing wholesale and corporate data customers* Coordinating and managing the entire sales cycle including proposal, design, pricing, contract negotiations and initial implementation* Coordinating contractual service procurement processes from supplier carriers, operators and service providers* Maximizing local data sales over Vodafone fiber-optic network to carriers co-located in Vodafone owned datacenters* Following up new sales leads from existing carriers and search to add new local and international carriers to the portfolio* Assisting to the Billing & Collection Department in case of problems related to collecting client receivables* Participating in local and international conferences, meetings and Carrier events to represent the company and introduce Vodafone data transportation products in order to seek for new opportunities

Istanbul, Turkey

* Managing key international and domestic accounts* Leading process in deal qualification, proposal, negotiation, closure and resourcing* Finding new opportunities through attending international events, fairs, and direct contact with all fixed and mobile operators in the region* Partaking in the project assessment of international terrestrial cable consortiums like RCN and JADI link; the first terrestrial cable initiatives connecting Middle East to Europe* Opening up new countries and starting relationships with new customers* Managing sales through submarine cables* Collaborating with strategy and regulatory colleagues through sales cycles

* Conducted research

Bachelor Of Science (Bs), Global Politics And International Affairs

Bachelor Of Science (Bs), Global Politics And International Affairs

Doctor Of Philosophy (Phd), Political Science And International Relations

COURSES: * ADVANCED RESEARCH METHODS * CONTEMPORARY POLITICAL IDEOLOGIES * COMPARATIVE POLITICS * INTERNATIONAL POLITICS OF THE MIDDLE.